Generative AI is changing the game across industries — including the contact center. The challenge for contact center leaders becomes how do you make sure you’re leveraging these new capabilities to maximize customer experience impact and minimize disruption to your current contact center technology ecosystem?
In this webinar, our AWS experts will explore high-value use cases you can deploy quickly through AWS Contact Center Intelligence (CCI) to seamlessly integrate proven AI into the contact center platform of your choice.
Use cases we will cover in this webinar include:
- Self-Service Virtual Agents
- Real-Time Call Analytics
- Agent Assist
- Post-Call Analytics