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CCAI Innovation Workshop with TTEC Digital & Google

from - Eastern Time, Reston, Virginia

Join TTEC Digital and Google as we break down our methodology for orchestrating effortless customer experiences powered by CCAI (Contact Center Artificial Intelligence). As part of the in-person lunch and learn event, experts from TTEC Digital and Google will share best practices, strategies, and trends to create lasting customer relationships and empower personalized, optimized experiences.

Ricardo Caruana (Google), Caleb Johnson (TTEC Digital), Sam Thepvongs (TTEC Digital)

Workshop Agenda:

  • 11:00 - 12:00 PM - CCAI Overview
    • State of the Contact Center as a Solution (CCaaS) market and the shift in customer expectations
    • CCAI Overview and why it's important to your organization
    • Real life use cases and client success stories
  • 12:00 - 1:00 PM Lunch Catered By Google
  • 1:00 - 2:00 PM Solution Deep Dive
    • Conversational AI Solutions
    • Product demo of CCAI and Insights
Reserve Your Spot