Join TTEC Digital and Google as we break down our methodology for orchestrating effortless customer experiences powered by CCAI (Contact Center Artificial Intelligence). As part of the in-person lunch and learn event, experts from TTEC Digital and Google will share best practices, strategies, and trends to create lasting customer relationships and empower personalized, optimized experiences.
Presenters: Ricardo Caruana (Google), Caleb Johnson (TTEC Digital), Sam Thepvongs (TTEC Digital)
Workshop Agenda:
- 11:00 - 12:00 PM - CCAI overview
- State of the Contact Center as a Solution (CCaaS) market and the shift in customer expectations
- CCAI overview and why it's important to your organization
- Real-life use cases and client success stories
- 12:00 - 1:00 PM - Lunch catered By Google
- 1:00 - 2:00 PM - Solution deep dive
- Conversational AI Solutions
- Product demo of CCAI and Insights