Join TTEC Digital and Google Cloud on May 24 for a half-day of learning and innovation, exploring how you can harness the power of AI to innovate faster and solve your most complex challenges. This session will include an overview of Contact Centers as a Solution (CCaaSS), an open forum to discuss all things CCAI, a provided lunch, and networking opportunities.
Agenda
- Current state of the Contact Center as a Solution (CCaaS) market and the shift in customer expectations
- An overview of the Google Contact Center AI Solution and why it's important to your organization
- Real life use cases and client success stories
- Lunch (will be provided)
- Small group workshops to dive deep into specific solutions and demos, including:
- Virtual agents with Dialogflow (CX)
Gives customers 24/7 access to immediate conversational self-service, with seamless handoff to live agents for more complex issues. - Agent Assist
Empowers agents with continuous support during their calls by identifying intent and providing real-time, step-by-step assistance. - Insights
Uses natural language processing to identify call drivers, and otherinformation that helps contact center manager learn about customers interactions to improve customer call outcomes.
- Virtual agents with Dialogflow (CX)
