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Power of CCAI Workshop

from - Mountain Time, 380 Aspen Ave, Salt Lake City, UT 84101

CCAI Workshop

Join TTEC Digital and Google Cloud on May 24 for a half-day of learning and innovation, exploring how you can harness the power of AI to innovate faster and solve your most complex challenges. This session will include an overview of Contact Centers as a Solution (CCaaSS), an open forum to discuss all things CCAI, a provided lunch, and networking opportunities.


  • Current state of the Contact Center as a Solution (CCaaS) market and the shift in customer expectations
  • An overview of the Google Contact Center AI Solution and why it's important to your organization
  • Real life use cases and client success stories
  • Lunch (will be provided)
  • Small group workshops to dive deep into specific solutions and demos, including:
    • Virtual agents with Dialogflow (CX)
      Gives customers 24/7 access to immediate conversational self-service, with seamless handoff to live agents for more complex issues.
    • Agent Assist
      Empowers agents with continuous support during their calls by identifying intent and providing real-time, step-by-step assistance.
    • Insights
      Uses natural language processing to identify call drivers, and otherinformation that helps contact center manager learn about customers interactions to improve customer call outcomes.

Google Fiber Office SLC
9th and 9th Conference Room
380 Aspen Ave
Salt Lake City, UT 84101

May 24, 2023
10:30am - 1:30pm MDT

Don't wait — reserve your seat today!