Cisco & TTEC Digital connect the experience workshop

Cisco & TTEC Digital Combine Strengths for You

Connecting the Experience

TTEC Digital is a full-service customer experience (CX) consulting and solution delivery provider. We focus on helping companies create the best experience for their customers in a way that facilitates loyalty and growth.

Through our partnership with Cisco, we combine the expertise of our employees with Cisco's strong operational flexibility to elevate CX even further — making it consistent, proactive, predictive, and personalized. For more than 20 years, we have been designing and implementing these world-class CX solutions around the world together. Together, we make a great team.

For the first time in EMEA, we are coming together to organize a series of small-scale interactive workshops tailored to the subjects you're interested in.

Workshop Overview

During the Connect the Experience workshop on June 15, you will have the opportunity to talk through the customer service and experience challenges your organization is experiencing with our CX and technology experts before diving into the functionalities of Cisco Webex.

Deep Dive into Cisco Webex

As part of the workshop, we will also provide a live demo of Webex, Cisco's industry leading cloud-based suite of contact center tools, and its many capabilities, including:

Functionalities

• Chat, text, social, email, and calling abilities
• Natural, AI-powered voice and chat virtual agents for 24/7 self-service
• Customer interaction history in a single interface, regardless of channel to optimize agent interactions and customer satisfaction

End-to-End CX Management

• Post-call customer surveys delivered via preferred digital channels to capture immediate feedback and proactively manage and measure customer sentiment
• Real-time visibility into previous customer survey responses to improve operations and personalize interactions

Register today to join us on June 15!