Live Webinar: Bringing the power of data and analytics to the front line

Contact centres have always been a magnet for customer data. It is with our agents that customers share their concerns, their challenges, and occasionally even their joys. While advisors receive vast amounts of useful data, just as important is equipping advisors with the data they need to do their jobs more efficiently and serve customers more effectively. 

In this discussion Stephen Yap, CCMA Research Director, will lead an interactive panel with Rob Allman, Senior Vice President EMEA at TTEC Digital, Chantal Mitchell, Customer Experience Manager at VIVID, Peter Tubb, Head of Global Trading Services at IG Group, and Luke Ollerhead, Senior Insight Manager at The Very Group.

Learn how leading contact centres are using data and analytics to redefine their front lines and improve operational efficiency and revenue generation. Register now to join us live.