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AWS retail solutions

Deliver exceptional retail experiences built on powerful Amazon Web Services (AWS) technology.

At TTEC Digital, we combine the agility and flexibility of AWS customer experience solutions with our human-centered strategies to deliver dynamic experiences throughout the retail customer journey.

As the premier partner of Amazon Connect, the omnichannel cloud contact center solution of AWS, we help retailers build a strong AWS technology foundation to streamline their contact center operations, drive sales, and improve the customer experience.

AWS retail capabilities

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Retail automation

Leverage bots, chat, Lex, and more to create omnichannel experiences that demonstrate a deep understanding of customer preferences.

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Data visualization

Unlock the power of your data with advanced reporting and analytics tools. From customized solutions to turnkey execution with ISV partners, we cover it.

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Experience design

Design and deploy an operational roadmap for continuous improvement that focuses on delivering an end-to-end customer experience.

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Innovation services

The best retail experiences are always evolving. Our innovation services help you stay ahead of the competition with powerful experience-enhancing tools and solutions.

AWS managed services

Our team provides Amazon Connect support and maintenance, in addition to contact center optimization services that fine-tune your platform as your needs change.

Explore our featured AWS solutions

From Call Coach for Amazon Connect to InteractionSync, our innovation team is constantly working on new tools, plugins, and adapters to enhance your AWS-powered customer experience.

See the solutions library

Trusted by leading retailers

We offer decades of extensive experience helping leading retailers get the best possible value from their contact center investments.

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True Alliance enhances agent performance with Amazon Connect

True Alliance sought to improve its customer experience and help agents become more effective, so TTEC Digital created a single interface on Amazon Connect to give agents the tools and channels they needed to succeed. 

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AWS HR improves support for inbound & outbound call traffic

When the AWS human resources (HR) team needed help implementing Amazon Connect to meet inbound and outbound call traffic requirements, they turned to TTEC Digital to help them get the migration right.

Featured retail resources

Ready to stand out in a competitive retail landscape?

Connect with our retail customer experience experts to see how strong customer experiences are built with AWS at the foundation.

Contact an expert