AWS retail solutions
At TTEC Digital, we combine the agility and flexibility of AWS customer experience solutions with our human-centered strategies to deliver dynamic experiences throughout the retail customer journey.
As the premier partner of Amazon Connect, the omnichannel cloud contact center solution of AWS, we help retailers build a strong AWS technology foundation to streamline their contact center operations, drive sales, and improve the customer experience.
AWS retail capabilities
Explore our featured AWS solutions
From Call Coach for Amazon Connect to InteractionSync, our innovation team is constantly working on new tools, plugins, and adapters to enhance your AWS-powered customer experience.
Trusted by leading retailers
We offer decades of extensive experience helping leading retailers get the best possible value from their contact center investments.
True Alliance enhances agent performance with Amazon Connect
True Alliance sought to improve its customer experience and help agents become more effective, so TTEC Digital created a single interface on Amazon Connect to give agents the tools and channels they needed to succeed.
AWS HR improves support for inbound & outbound call traffic
When the AWS human resources (HR) team needed help implementing Amazon Connect to meet inbound and outbound call traffic requirements, they turned to TTEC Digital to help them get the migration right.
Featured retail resources
Ready to stand out in a competitive retail landscape?
Connect with our retail customer experience experts to see how strong customer experiences are built with AWS at the foundation.