| As Global Leader of the Microsoft Practice, Biplab leads the Microsoft Practice business at TTEC Digital focused on driving GTM and driving client experience success by providing tools, technologies, and solutions to enable contact centers. The Practice is laser focused on delivering quantifiable customer outcomes and global digital transformations with footprints across NA, EMEA, India, Philippines and LATAM. Biplab has over 17 years of proven track record across NA, Europe & APAC regions on leadership, client success, team development, transformation, technology, and global experience. Biplab holds an MBA degree and is also a PROSCI certified Change Practitioner. He lives in Chanhassen, MN and loves to travel, learn golf, and play chess. Biplab is an avid Vikings fan and a huge fantasy football enthusiast. |
Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.