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Biplab Mandal

Biplab Mandal

Group Vice President, Digital Experience

As Group Vice President, Professional Services, Biplab leads the Digital Experience (DX) business at TTEC Digital focused on CX Digital Transformations and providing tools, technologies, and solutions to enable contact centers. DX comprises of Microsoft,, Analytics & Insights and Emerging Technologies such as Pega and Automation with footprints across NA, EMEA, India, Philippines and LATAM. Biplab has over 15 years of leadership, team building, transformation, technology, delivery, and global experience.

Biplab holds an MBA degree and is also a PROSCI certified Change Practitioner. He lives in Chanhassen, MN with his wife, two boys and their doodle Blaze. In his spare time, Biplab loves to travel, learn golf, and play chess with his boys. Biplab is an avid Vikings fan and a huge fantasy football enthusiast.