Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Our People
| Kate is a customer experience (CX) leader, focused on coaching and educating across the design process. She pioneered a first of its kind CX Design process, including insights, mapping, behavioral research, design and measurement, for a major retailer. Kate has over 20 years of insight experience at Fortune 500 companies within the financial services (banking and credit unions), retail, healthcare, and insurance industries. She is futuristic and can stage complex projects while ensuring the customer always drives the solution. As a CX professional, Kate holds an MBA in Marketing with a focus on research from St. Thomas University and a MS in Grain Science from Kansas State University as well as a Bachelor's Degree in Food Science from the University of Minnesota. |
Thoughts by Kate Kompelien
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The Guide to a Holistic Customer Experience Transformation
by Kate Kompelien
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6 Steps for CX Change Management
by Kate Kompelien
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The Five Qualities of Change Ready, Change Willing Organizations
by Kate Kompelien
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The Total Experience Playbook
by Kate Kompelien and Larry Mead
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Building a Voice of the Customer Program: What You Should Know for Your Contact Center
by Kate Kompelien and Robert Wakefield-Carl
