Managed Services

Maximize Your Customer Experience Ecosystem
Today's modern contact center environment is complex — whether you operate on-premise or in the cloud. Our managed services team applies decades of platform expertise and hands-on experience to enhance your customer experience today and optimize it for tomorrow.
Our Cloud and On-Premise Managed Services Capabilities
Trusted by Leading CX Organizations Around the World
700+
managed services clients operating on the leading contact center platforms
300k
agents supported by our contact center managed services team

Choose Your Level of Support

Essential Application Support
Application Support:
- Global service center intake
- Level-1 through level-2 software and hardware support
- OEM engagement and escalation

Enhanced Managed Services
Essential Application Support plus:
- Incident management
- Change management
- Operations management
- Platform and customer experience monitoring

Premium Managed Services
Enhanced Managed Services plus:
- Single point of contact
- Operate and run services
- Release consultation
- Optimization and analytics-based services
- Analytics services
- Service level agreement (SLA)-based services
Expertise in the Leading Contact Center Technologies

AWS
- Amazon Connect
- AWS Platform
- Commercial and FedRAMP

Cisco
- Webex CC/CCE
- Premise UCCE
- Unified Communication
- Commercial and FedRAMP

Genesys
- PureCloud
- PureConnect
- PureEngage
- Commercial and FedRAMP

- CCAI
- CCAI Platform

Microsoft
- Dynamics
- Digital Contact Center Platform
- Unified Communications
- Windows Server OS
A dedicated advisor to guide your CX success
When you partner with TTEC Digital for managed services, you will receive a dedicated client success manager (CSM) to serve as a trusted advisor at every step in your unique CX journey. Whether you're just getting started, or you've been a client for years, you can count on our CSM team to deliver cutting-edge strategies and best practices that are aligned with the outcomes you envision for your business.

Take your cloud services to the next level with our technology partnerships
Learn more about our cutting-edge collaborations and the expertise our team brings to each partner platform.

Blog
How Managed Services Can Replicate Many Benefits of the Cloud in Your On-Premise Contact Center
Managing a complex on-premises IT contact center ecosystem on a fixed budget is an all-too-familiar challenge. For many organizations, moving to the cloud is the right remedy to the IT management headache. But not for everyone. Learn how you can introduce many of the benefits of the cloud in your on-prem environment.
Transform your business with TTEC Digital's managed services
Find out how support and optimization services can make managing and evolving your customer experience easy.