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About Us

We are TTEC Digital

Together, three of the world’s leading customer experience delivery companies have combined our breadth of CX expertise, technical know-how, leading innovations, and deep partner ecosystems to drive stronger interactions, better client business outcomes, and more exceptional customer experiences than ever before. Our mission is to become the world leader in customer experience transformations by performing 10,000 digital transformations by 2025.

Want to help us fuel exceptional experiences?

We don’t just promise to deliver humanity to business, we deliver on that promise with incredible people, innovative technology, and a whole lot of passion. If you’re passionate about fueling exceptional experiences and want to explore a career in technology and CX, TTEC Digital may be just the right fit for you. Join us to bring humanity to business and redefine customer experience!

Explore open opportunities

TTEC Digital has created a legacy of success built on innovation and evolved to meet modern customer experience challenges

3

leading CX brands

1,500+

total clients

21

countries

1,800+

global employees

6

preferred tech partners

3 Leading Customer Experience Brands, 1 Powerhouse Digital Transformation Partner

When you pull back the curtain of some of the world’s most iconic brands, you’ll find the people and technology of TTEC, a Customer Experience Software as a Service company. TTEC Digital is the segment of TTEC that powers digital experience transformations. TTEC’s omnichannel capabilities, automation services, and CXaaS platform are complimented by end-to-end CX design and orchestration services from Avtex, and deep expertise in the delivery of intelligent, agile contact center solutions from VoiceFoundry.

Our Core Values

Our purpose drives us, our values guide us, and our humanity connects us. We are leaders and go-getters. We are open-minded, passionate, ethical, and giving. We are people from different companies, with diverse expertise, coming together as one powerhouse digital experience company.

Lead every day

We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.

Do the right thing

We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.

Reach for amazing

We are innovators who make amazing things possible. We spark creativity and never accept "can't."

Seek first to understand

We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers and our colleagues.

Act as one

We’re stronger together — one company with one purpose and one team. We work together and have each others’ backs.

Live life passionately

We believe in our purpose and live it with intensity. We celebrate, laugh and have fun together.

Leadership

Your company is only as exceptional as your people. Our fearless leaders are the cornerstone of exceptional customer and employee experiences and are steering TTEC Digital to become the world leader in CX transformations.

Jim Sheehan

Chief Operating Officer

Chris Condon

Chief Revenue Officer

Chris Kumsher

Chief Financial Officer

Steven Pollema

Chief Global Services Officer

Larry Mead

Vice President, Business Transformation

Bryce Gibson

Group Vice President, Interaction Experience

Biplab Mandal

Group Vice President, Digital Experience

David Murashige

Head of IP & Innovation

Julie Weslin

Vice President, Human Capital

Adriana Marrey Sosa

Vice President & Chief Counsel

John Seeds

Vice President, Marketing