CX Platform Leaders

CX Platform Leaders

Optimize your CX platforms for greater efficiency and impact with TTEC Digital.

Build your CX strategy on a strong platform base

CX leaders like Cisco, Genesys, NICE, Salesforce, ServiceNow, Talkdesk and others are transforming how brands connect with customers. Their AI-driven analytics and scalable cloud platforms are taking customer experiences and contact center efficiency to new levels.

At TTEC Digital, we build connected CX ecosystems by collaborating with these leading CX platform providers to get the most value out of your technology. With our deep platform knowledge, we are able to help you simplify implementation, integration, and management to unlock your platform's full capabilities, and achieve a higher return on investment.

How we work with CX platform leaders

Partnering with top CX platform providers, TTEC Digital delivers value through:

Unparalleled CX expertise

Our extensive experience in designing and implementing customer experience strategies enables seamless integration and maximization of platform capabilities.

Depth of platform knowledge

We bring more than certifications. Our deep understanding of CX platforms and the broader CX ecosystem allows us to anticipate challenges, guide clients through unknowns, and ensure holistic delivery.

Comprehensive integrations

We ensure all your systems — like CRM, analytics, and communication tools — are connected and working together, creating a cohesive environment that empowers employees and delights customers.

Innovative software engineering

Our in-house software and digital engineering specialists fast-track your ROI with custom-built solutions designed to enhance and extend the capabilities of your chosen platforms.

Advanced managed services

With our SurroundCX Managed Services, we handle the complexities of platform management, ensuring consistent performance so you can focus on customer satisfaction.