Delivering CX Excellence with Best-in-Class Technology Partners
Creating moments that matter throughout the entire customer journey wouldn’t be possible without our exceptional partners. Our deep partnerships empower you to select the best technology solutions for your unique business goals and challenges and deliver CX excellence across the entire customer lifecycle.
- Become more agile & adaptive
- Facilitate exceptional omnichannel CX
- Amplify & simplify the agent experience
- Automate & enhance data capabilities
As the most experienced partner for supporting and implementing Amazon Connect, the AWS cloud contact center solution, TTEC Digital is positioned to resolve complex contact center challenges quickly. This unmatched experience, paired with our extensive network of AWS experts and solutions, makes us the most reliable choice for designing and deploying AWS-powered contact centers.
- Preserve operational flexibility
- Elevate contact center security
- Reduce contact center complexity
- Optimize agent tools & processes
TTEC Digital combines Cisco's comprehensive cloud contact center capabilities with our own strategic experience to create custom solutions that meet the needs of even the most complex businesses. Our flexible partnership offers an individualized approach to each cloud adoption. Together, we provide a smooth and impactful transformation, from implementation and beyond.
- Orchestrate optimized, blended channel experiences
- Deliver conversations with intelligent conversational AI
- Provide secure and innovative interactions
- Get live analytics and intelligent automation
TTEC Digital's end-to-end CX capabilities combined with expertise in the Google Cloud Platform can help clients create an unparalleled AI-powered, data-fueled contact center solution. As a launch partner for the Google Cloud CCAI Platform, TTEC Digital helps organizations design and implement a modern digital employee and customer experience starting at the point of conversation.
- Modernize contact center operations
- Improve interaction experiences & outcomes
- Empower & enable agent success
- Streamline customer data & channels
TTEC Digital partners with Genesys to design sophisticated cloud contact centers that offer lasting value to businesses, their agents and their customers. By leveraging Genesys’ top-ranked contact center capabilities and combining them with our own cutting-edge technologies and services, we craft custom solutions tailored to the meet the specific challenges and needs of each client.
- Demystify & optimize customer data
- Transform the digital experience
- Humanize the service experience
- Simplify & automate business operations
TTEC Digital's 40-year award-winning partnership with Microsoft positions us as the ideal partner to implement and support solutions that capitalize on Microsoft technologies to enhance customer satisfaction. We collaborate closely with Microsoft's teams, drawing on our expertise as a Gold Certified and Managed Partner, to deliver optimal business outcomes for clients.