Avtex OneView now available on Genesys AppFoundry

MINNEAPOLIS, MN – May 20, 2021 – Avtex, a TTEC Digital company, announced today its new software product, OneView, which allows agents to service customers on Genesys Cloud channels embedded directly into Salesforce. It is now available on Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce.

OneView’s integration reduces keystrokes to improve operational performance and empowering contact centers to deliver better business results. Combined with dynamic screen pops, automated tasks, and integrated data, agents have all the information they need all in a single location, creating a better agent experience, shorter handle times, increased first-call resolution rates, higher customer and agent satisfaction and lower expenses.

“I am excited to add OneView to Avtex’s listing of applications in the Genesys AppFoundry and the benefits it will bring to customers,” says Rob Church, Head of Innovation at Avtex. “By combining two industry-leading platforms – Genesys Cloud and Salesforce – OneView enables contact center teams to drive better business results by optimizing their agent performance.”

OneView’s embedded controls and automated processes can help increase interaction quality by enabling agents with a deeper customer focus as well as through better process guidance. It can also help business teams improve operational performance by providing them with access to more data for decision making and reducing the time to train agents.

“At Avtex we invest in innovation with the goal of creating an exceptional customer experience at every touch point,” says Bryce Gibson, Chief Business Officer at Avtex. “This is the next generation of integration software which is built upon our years of experience. I am excited to add OneView to the Avtex portfolio of products that allow companies to put greater focus on the customer and the fuel to take their customer experience to the next level.”

As a Premium App on the Genesys AppFoundry, Genesys customers have the benefit of having their OneView’s subscription included on their Genesys invoice therefore simplifying vendor management. To learn more about OneView’s specific features and benefits or to set up a no-risk free trial, visit the Genesys AppFoundry.

About TTEC

TTEC Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company’s 64,400 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com