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Australia

Australia team

Crafting intelligent interactions at scale

At TTEC Digital, our Australia team leverages automation and the power of cloud contact centers to drive exceptional customer outcomes — bringing a special focus to AWS solutions that deliver scalability and efficiency. We are committed to helping enterprises harness technology that supports customer success on every level.

Australia operations by the numbers

55

Australia-based clients

26

certifications held by Australia staff

223

local CX projects completed

Our strategic focus

TTEC Digital Australia brings AWS solutions like Amazon Connect to help contact centers work smarter and make every interaction count. Our Australia team specializes in:

  • AI & natural language automation that creates conversational experiences to make interactions feel natural and responsive
  • Chatbots that deliver quick answers and efficient support when customers need it
  • CTI & CRM integrations that ensure smooth handoffs and provide cohesive customer insights
  • User experience design that crafts journeys to be intuitive and frustration-free
  • Omnichannel engagement that meets customers on their terms, no matter where they reach out
  • Workforce optimization that helps teams perform at their best, every step of the way

From improving engagement to maximizing the power of AWS, our Australian team helps clients make an impact with every interaction.

Client spotlight

“From the start we were given a timeline of exactly when the solution would be implemented. Normally these things get pushed out past their deadlines and I was surprised that we were on track every single time! We released it on time too. We did testing and during the release we had VoiceFoundry [now TTEC Digital] on-site in the contact centre, supporting through the release.”
Muhammad Masri, Customer Service Operations Manager at carsales.com.au
Read the Case Study
Australia award v1
Partnership highlights

Recent awards

Our accolades reflect our commitment to quality, innovation, and customer satisfaction. These are a few of the latest wins by our Australian office:

Australia contact us
Connect

Get in touch

We want to hear from you! Whether you have questions, need more information, or want to schedule a consultation, feel free to reach out to us using one of the options below.

Australia address: 

Level-10 #20 Martin Place
Sydney, NSW 2000, Australia 

 Australia phone number: 

(02) 9021 9520

Send us a message

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