TTEC Digital's AWS Managed Services
Navigating customer connections just got easier with TTEC Digital by your side. We specialize in streamlining and enhancing your contact center technology. Our approach focuses on understanding and solving the unique challenges your contact center faces and creating a tailored, full-service package to ensure continued security, efficiency, and compliance.
Why choose TTEC Digital's AWS Managed Services?
At TTEC Digital, we understand that navigating the complexities of contact center technology can be daunting. That's why our AWS Managed Services focus on delivering unparalleled ease, allowing you to concentrate on what matters most — your customers. With a commitment to excellence, we offer:
Plus, we have customers like you.
Our clients span the globe — and myriad industries.
Support tailored to your needs
TTEC Digital's AWS Managed Services are crafted exclusively for Amazon Connect, with service levels based on your specific requirements. Whether you have an existing team managing contact center infrastructure or a dedicated functional group, our offerings are designed to seamlessly support and enhance your operations. Our contact center managed services and delivery practices prioritize top-notch development, efficient implementation and continuous support so your AWS-powered contact center is always operating at its best.
Foundational Managed Services
- Supplements vendor support
- Reactive 24x7 coverage
- Support desk during business hours
- Incident management
- Application support plus
Full Managed Services
Everything in Foundational, plus:
- Assigned Technical Account Manager (TAM)
- Peak demand staffing (fast pass)
- Forward planning consultation
- New application development
- ASR tuning cycle support (if applicable)
Extended Managed Services
Everything in Full, plus:
- Dedicated support team 24/7/365
- Continuous strategy assessment and roadmap planning
- Third-party relationship management
- Future state management
- Enhanced delivery services
- Technical environment monitoring and alerting
- Customer insight reporting
- Continuous improvement enablement
- Managed upgrade path for new AWS offerings
- First adoption of new AWS offerings
- Full management of Amazon Connect ecosystem
- CI/CD pipeline management
- AWS environmental tuning (Lex, Pinpoint, Reporting, Sentiment Analysis)
Ready to transform your contact center experience?
Explore the possibilities with TTEC Digital's AWS Managed Services and unlock a new era of efficiency, innovation, and customer satisfaction. Your journey to contact center excellence starts here.