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Genesys partner portal

Welcome to the Genesys partner portal! This is your one-stop shop for partner news, resources, and collaboration. CONFIDENTIAL: GENESYS INTERNAL USE ONLY

The power of partnership

As a Genesys Platinum Partner, we work closely with teams across Genesys to build and deliver complete solutions that facilitate exceptional customer experiences. TTEC Digital brings award-winning expertise in Genesys Cloud Applications, Data & AI, and Customer Experience Consulting, making us uniquely suited to facilitate the implementation and support of this product suite.

Through our participation in early technology adoption programs and advisory committees, we help Genesys improve and evolve its products and services. This, plus our deep relationships with the Genesys product engineering teams, grants TTEC Digital and our clients early access to new capabilities, allows us to anticipate and plan for future technology integrations, and helps us evolve to meet the needs of markets, customers, and staff.

Subscribe | News | Sales enablement resources | Recent thoughts | Featured solutions 

Genesys Premium Partner
Partnership Milestones

Amplifying the power of Genesys

As a Genesys Platinum Partner, TTEC Digital works closely with the Genesys team to deliver the best outcomes for our clients.

  • 300+ dedicated Genesys resources
  • 400+ Genesys certifications earned
  • 250+ on-premises migrations to Genesys Cloud
  • 120+ Genesys  rollouts since 2021
  • 100% participation in Genesys Cloud betas/feature enhancements — the only partner to achieve this 
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Asset Library

Sales enablement resources

Tools and resources to tell the Genesys and TTEC Digital story in a way that drives value for clients and opportunities for our partnership.

Recent thoughts

Check out the latest and greatest Genesys-related blogs and insights.

Featured solutions

WFM Adapter

Seamlessly connect your contact center operations with you workforce management system.

Interaction Sync

Unify your CRM with your contact center, empowering your agents to deliver exceptional experiences.

SmartApps Cloud

Cloud-based applications to help financial institutions deliver exceptional member experiences.

IP Solutions

With our comprehensive set of intellectual property (IP) solutions, you can elevate every area of your business.

Insights for Genesys Cloud

Extract, transform, and store data from Genesys Cloud into a user-friendly database for easier analysis.

OneView for Genesys Cloud

Provide contact center agents with a unified view of Genesys Cloud Interactions within Salesforce.

Voice Biometric Authentication

Empower your agents to quickly verify the identity of members using only their voice.

4 Step Contact Center Assessment

Uncover the opportunities for increased efficiency and growth hidden within your contact center operations.

Stay in the know!

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Client evidence

Learn how our joint solutions have helped clients achieve success.

Subscribe to The Jot

The Jot is our exclusive Genesys newsletter that delivers news, client success stories, and other resources to your inbox every quarter.