Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
The power of partnership
As a Genesys Platinum Partner, we work closely with teams across Genesys to build and deliver complete solutions that facilitate exceptional customer experiences. TTEC Digital brings award-winning expertise in Genesys Cloud Applications, Data & AI, and Customer Experience Consulting, making us uniquely suited to facilitate the implementation and support of this product suite.
Through our participation in early technology adoption programs and advisory committees, we help Genesys improve and evolve its products and services. This, plus our deep relationships with the Genesys product engineering teams, grants TTEC Digital and our clients early access to new capabilities, allows us to anticipate and plan for future technology integrations, and helps us evolve to meet the needs of markets, customers, and staff.
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Partnership Milestones
Amplifying the power of Genesys
As a Genesys Platinum Partner, TTEC Digital works closely with the Genesys team to deliver the best outcomes for our clients.
- 300+ dedicated Genesys resources
- 400+ Genesys certifications earned
- 250+ on-premises migrations to Genesys Cloud
- 120+ Genesys rollouts since 2021
- 100% participation in Genesys Cloud betas/feature enhancements — the only partner to achieve this
Announcements
Newsroom
Stay up to date on the latest partnership updates, awards, and events.
- New! TTEC Digital recognized as Genesys 2023 Ascend North America Partner of the Year
- New! TTEC Digital awarded PenFed Credit Union contract for Genesys Cloud migration
- TTEC Digital named Genesys 2022 North America Migration Partner of the Year
- TTEC Digital Partners Recognized in 2023 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)
Asset Library
Sales enablement resources
Tools and resources to tell the Genesys and TTEC Digital story in a way that drives value for clients and opportunities for our partnership.
Recent thoughts
Check out the latest and greatest Genesys-related blogs and insights.
Featured solutions
WFM Adapter
Seamlessly connect your contact center operations with you workforce management system.
Interaction Sync
Unify your CRM with your contact center, empowering your agents to deliver exceptional experiences.
SmartApps Cloud
Cloud-based applications to help financial institutions deliver exceptional member experiences.
IP Solutions
With our comprehensive set of intellectual property (IP) solutions, you can elevate every area of your business.
Insights for Genesys Cloud
Extract, transform, and store data from Genesys Cloud into a user-friendly database for easier analysis.
OneView for Genesys Cloud
Provide contact center agents with a unified view of Genesys Cloud Interactions within Salesforce.
Voice Biometric Authentication
Empower your agents to quickly verify the identity of members using only their voice.
4 Step Contact Center Assessment
Uncover the opportunities for increased efficiency and growth hidden within your contact center operations.
Stay in the know!
Sign up for our newsletter, The Jot, to get the latest insights, industry trends, and co-selling resources.
Client evidence
Learn how our joint solutions have helped clients achieve success.
Case study
Tandem Diabetes Care Improves Employee Performance with Genesys Cloud Gamification
After implementing Genesys Cloud gamification, Tandem Diabetes Care saw a 3-minute reduction in average handle time.
Case study
TTEC Digital Helps SELCO Credit Union Envision and Execute Genesys Cloud Migration
When SELCO decided to migrate to the cloud, its team had question. Here's how TTEC Digital found them answers.
Case Study
AAA of Western & Central New York Drives Customer Roadmap
TTEC Digital worked with AAA of Western & Central New York create to chart a course to its future state vision.
CASE STUDY
iQ Credit Union Creates Frictionless Experiences
iQ replaced its legacy contact center with Genesys Cloud to elevate the member and employee experience.
Case Study
Nationwide Utilizes WFM Adapter to Maximize Workforce Performance
Nationwide sought to create an agile business model by moving its massive contact center footprint to the cloud.
Case Study
Empowering LifeGift with Fast, Reliable Cloud Guidance
TTEC helped LifeGift transition to Genesys Cloud to ensure smooth deployment, training, and integrations.
Case Study
Building a Consolidated, Consistent Experience for Customers
A global shipping company leveraged TTEC's deep Genesys expertise to streamline systems and experiences.
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