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Genesys Partner Portal

Welcome to the Genesys Partner Portal! This is your one-stop shop for partner news, resources, and collaboration. CONFIDENTIAL: GENESYS INTERNAL USE ONLY
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The Power of Partnership

As a Genesys Platinum Partner, we work closely with teams across Genesys to build and deliver complete solutions that facilitate exceptional customer experiences. TTEC Digital brings award-winning expertise in Genesys Cloud Applications, Data & AI and Customer Experience Consulting, making us uniquely suited to facilitate the implementation and support of this product suite.

Through our participation in early technology adoption programs and advisory committees, we help Genesys improve and evolve its products and services. This, plus our deep relationships with the Genesys product engineering teams, grants TTEC Digital and our clients early access to new capabilities, allows us to anticipate and plan for future technology integrations and helps us evolve to meet the needs of markets, customers and staff.

Milestones | News | Recent Thoughts | Sales Enablement Resources | Featured Solutions | Client Evidence

Genesys Premium Partner
Partnership Milestones

Amplifying the Power of Genesys

As a Genesys Platinum Partner, TTEC Digital works closely with the Genesys team to deliver the best outcomes for our clients.

  • 300+ dedicated Genesys resources
  • 400+ Genesys certifications earned
  • 250+ on-premises migrations to Genesys Cloud
  • 120+ Genesys  rollouts since 2021
  • 100% participation in Genesys Cloud betas/feature enhancements — the only partner to achieve this
Genesys NA Partner of the Year 2022

Genesys Newsroom

Stay up to date on the latest partnership updates, awards, and events.

Recent Thoughts

Check out the latest and greatest Genesys-related blogs and insights.


WFM: The Secret Weapon for Agent Retention

In today’s world of work, flexibility is a big deal. Learn how Workforce Management (WFM) tools can help your contact center maximize it.


3 Tips to Enrich the Agent Experience

Keeping agents happy and motivated is an increasingly challenging goal. Get our three top tips for meeting that goal to grow employee loyalty.


Calculating the Hidden ROI of a Cloud Migration

To help you chart your tech path forward, let’s take a look at the underlying factors that should weigh into any cloud migration decision.


Choosing the Cloud Migration Partner for You

When it comes to contact center innovation, one thing is clear: the future is in the cloud. But choosing the right partner to migrate is tougher than ever.


A Look at the Future for Genesys Cloud

In 2022, Genesys announced they were all in on Genesys Cloud CX. At TTEC Digital, we’re excited about this decision and what it means for the future.


Empower Your Agents with a Unified Desktop Experience

Slow response times? Inconsistent resolutions? Unsatisfied agents and customers? A unified desktop experience may be the solution.

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Genesys Sales Enablement Resources

Tools and resources to tell the Genesys and TTEC Digital story in a way that drives value for clients and opportunities for our partnership.

Featured Solutions

Explore our featured Genesys solutions designed to elevate the customer and employee experiences.

WFM Adapter

Seamlessly connect your contact center operations with you workforce management system.

Interaction Sync

Unify your CRM with your contact center, empowering your agents to deliver exceptional experiences.

SmartApps Cloud

Cloud-based applications to help financial institutions deliver exceptional member experiences.

IP Solutions

Our Intellectual Property (IP) Solutions elevate, accelerate and differentiate your customer experience.

Insights for Genesys Cloud

Extract, transform, and store data from Genesys Cloud into a user-friendly database.

OneView for Genesys Cloud

Provide contact center agents with a unified view of Genesys Cloud Interactions within Salesforce.

Voice Biometric Authentication

Empower your agents to quickly verify the identity of members using only their voice.

4 Step Contact Center Assessment

Uncover the opportunities for increased efficiency and growth hidden within your contact center operations.

Client Evidence

Learn how our joint solutions have helped clients achieve success.

Case Study

TTEC Digital Helps AAA of Western & Central New York Drive Customer Roadmap

TTEC Digital worked with AAA of Western & Central New York create to chart a course to its future state vision.

Case Study

Nationwide Utilizes WFM Adapter to Maximize Workforce Performance

Nationwide sought to create an agile business model by moving its massive contact center footprint to the cloud.

Case Study

Building a Consolidated, Consistent Experience for Customers

A global shipping company leveraged TTEC's deep Genesys expertise to streamline systems and experiences.

Case Study

Empowering LifeGift with Fast, Reliable Cloud Guidance

TTEC helped LifeGift transition to Genesys Cloud, ensuring technology deployment, user training, and cross-platform integrations went smoothly.

Customer Win

Creating Frictionless Experiences

iQ Credit Union replaced its legacy on-prem contact center technology with Genesys Cloud to update their member and employee experience

Case Study

Coming Soon: SELCO Credit Union + TTEC Digital

SELCO Community Credit Union and TTEC Digital teamed up create an unbeatable Genesys-powered member experience.