The Power of Partnership
As a Genesys Platinum Partner, we work closely with teams across Genesys to build and deliver complete solutions that facilitate exceptional customer experiences. TTEC Digital brings award-winning expertise in Genesys Cloud Applications, Data & AI and Customer Experience Consulting, making us uniquely suited to facilitate the implementation and support of this product suite.
Through our participation in early technology adoption programs and advisory committees, we help Genesys improve and evolve its products and services. This, plus our deep relationships with the Genesys product engineering teams, grants TTEC Digital and our clients early access to new capabilities, allows us to anticipate and plan for future technology integrations and helps us evolve to meet the needs of markets, customers and staff.
Milestones | News | Recent Thoughts | Sales Enablement Resources | Featured Solutions | Client Evidence
Partnership Milestones
Amplifying the Power of Genesys
As a Genesys Platinum Partner, TTEC Digital works closely with the Genesys team to deliver the best outcomes for our clients.
- 300+ dedicated Genesys resources
- 400+ Genesys certifications earned
- 250+ on-premises migrations to Genesys Cloud
- 120+ Genesys rollouts since 2021
- 100% participation in Genesys Cloud betas/feature enhancements — the only partner to achieve this
Announcements
Genesys Newsroom
Stay up to date on the latest partnership updates, awards, and events.
- Announcing One TTEC Digital
- The Cloud Can Help Make Bank CX Dreams a Reality by Ray Barata, TTEC Digital
- TTEC Digital named Genesys 2022 North America Migration Partner of the Year
Recent Thoughts
Check out the latest and greatest Genesys-related blogs and insights.
Blog
WFM: The Secret Weapon for Agent Retention
In today’s world of work, flexibility is a big deal. Learn how Workforce Management (WFM) tools can help your contact center maximize it.
Blog
3 Tips to Enrich the Agent Experience
Keeping agents happy and motivated is an increasingly challenging goal. Get our three top tips for meeting that goal to grow employee loyalty.
Blog
Calculating the Hidden ROI of a Cloud Migration
To help you chart your tech path forward, let’s take a look at the underlying factors that should weigh into any cloud migration decision.
Blog
Choosing the Cloud Migration Partner for You
When it comes to contact center innovation, one thing is clear: the future is in the cloud. But choosing the right partner to migrate is tougher than ever.
Blog
A Look at the Future for Genesys Cloud
In 2022, Genesys announced they were all in on Genesys Cloud CX. At TTEC Digital, we’re excited about this decision and what it means for the future.
Blog
Empower Your Agents with a Unified Desktop Experience
Slow response times? Inconsistent resolutions? Unsatisfied agents and customers? A unified desktop experience may be the solution.
Asset Library
Genesys Sales Enablement Resources
Tools and resources to tell the Genesys and TTEC Digital story in a way that drives value for clients and opportunities for our partnership.
Featured Solutions
Explore our featured Genesys solutions designed to elevate the customer and employee experiences.
WFM Adapter
Seamlessly connect your contact center operations with you workforce management system.
Interaction Sync
Unify your CRM with your contact center, empowering your agents to deliver exceptional experiences.
SmartApps Cloud
Cloud-based applications to help financial institutions deliver exceptional member experiences.
IP Solutions
Our Intellectual Property (IP) Solutions elevate, accelerate and differentiate your customer experience.
Insights for Genesys Cloud
Extract, transform, and store data from Genesys Cloud into a user-friendly database.
OneView for Genesys Cloud
Provide contact center agents with a unified view of Genesys Cloud Interactions within Salesforce.
Voice Biometric Authentication
Empower your agents to quickly verify the identity of members using only their voice.
4 Step Contact Center Assessment
Uncover the opportunities for increased efficiency and growth hidden within your contact center operations.
Client Evidence
Learn how our joint solutions have helped clients achieve success.
Case Study
TTEC Digital Helps AAA of Western & Central New York Drive Customer Roadmap
TTEC Digital worked with AAA of Western & Central New York create to chart a course to its future state vision.
Case Study
Nationwide Utilizes WFM Adapter to Maximize Workforce Performance
Nationwide sought to create an agile business model by moving its massive contact center footprint to the cloud.
Case Study
Building a Consolidated, Consistent Experience for Customers
A global shipping company leveraged TTEC's deep Genesys expertise to streamline systems and experiences.
Case Study
Empowering LifeGift with Fast, Reliable Cloud Guidance
TTEC helped LifeGift transition to Genesys Cloud, ensuring technology deployment, user training, and cross-platform integrations went smoothly.
Customer Win
Creating Frictionless Experiences
iQ Credit Union replaced its legacy on-prem contact center technology with Genesys Cloud to update their member and employee experience
Case Study
Coming Soon: SELCO Credit Union + TTEC Digital
SELCO Community Credit Union and TTEC Digital teamed up create an unbeatable Genesys-powered member experience.