Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Mobile Record & Store Now
Simplify continuous adherence to regulatory and industry data standards with easy-to-use confidential chat and call recordings and secure recording storage.
Secure your conversations with confidence
Ensure effortless adherence to global regulatory standards, eliminating compliance worries for your remote workforce, with Mobile Record and Store Now from Cisco and TTEC Digital. Our solution offers confidential chat and call recordings, coupled with secure storage, to safeguard your communications and data integrity.
Simplified compliance
Field agents can easily record, store, and retrieve calls with prospective and current customers, members, and beneficiaries for up to 10 years.
Constant connectivity
Agents can host meetings, use messaging, and access centralized administration capabilities on the road, in the office, or anywhere in between.
Omnichannel coverage
Switching from a phone to a laptop, or a phone call to a video chat is simple with Mobile Record and Store Now with Cisco’s Webex Cloud Calling.
Customized licensing
Pause or cancel any time with flexible licensing. Whether you're a part-time agent or work for a large brokerage, purchase what you need when you need it.
Key features
- Centralized communications: Enable cross-channel cloud calling for streamlined communication management.
- Efficient service and user management: Optimize service and user handling with a focus on efficiency.
- Native solution for private call and chat recording: Ensure confidentiality for recording calls and chats with Dubber, Webex’s compliant native recording solution.
- Comprehensive recording features: Access recording transcriptions, replays, and reviews for a complete overview of communications.
- Intelligent insights with keyword alerts: Benefit from AI-enriched insights and proactive keyword alerts for enhanced monitoring and analysis.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Ensure call recording and storage compliance with ease and speed.
Explore the impact of Mobile Record and Store Now.