Philippines

Our strategic focus

TTEC Digital’s Philippines team specializes in providing dedicated post-sales support and comprehensive managed services, including to clients of our parent company TTEC. Key areas of focus include:

• SurroundCX™ Managed Services: Supporting client teams with Level 1-2 technical expertise, ensuring seamless platform performance and reliability.
• Product support and development: Managing and enhancing customer experience technologies to meet evolving business needs.
• Data & analytics: Delivering actionable insights by analyzing data across platforms like AWS, Cisco, Genesys, Microsoft, and more.

This strategic combination of technical know-how and operational excellence helps global brands unlock the full potential of their customer experience technologies.

A culture of collaboration and celebration

In the Philippines, TTEC Digital embodies a culture where collaboration, dedication, and celebration go hand in hand. Our team thrives in an environment that values both hard work and meaningful connection. Employees are empowered to provide exceptional managed services and support while working alongside TTEC’s broader workforce, building strong partnerships that drive success globally.

Beyond day-to-day responsibilities, our culture shines through vibrant initiatives and traditions that bring people together. From Halloween family day and karaoke nights to our end-of-year dance party and Christmas gift baskets, we foster a sense of camaraderie and belonging. These moments of celebration strengthen bonds, energize our teams, and emphasize the importance of balance in both work and life.