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TTEC Digital + AWS

Through our partnership with AWS, TTEC Digital delivers reliable, scalable, and cost-effective cloud-based contact center solutions to drive the ultimate in customer experience.

The Power of Partnership

TTEC Digital offers deep expertise in the Amazon Web Services (AWS) toolkit, which includes globally recognized AI, automation, machine learning, and data analytics solutions. In fact, as the premier partner of Amazon Connect, AWS’s omnichannel cloud contact center solution, we’re virtually unmatched in our experience designing and deploying AWS solutions to meet today’s toughest CX challenges.

Our unique combination of deep AWS toolkit prowess, broad contact center experience, and extensive CX know-how empowers us to continuously improve and innovate the end-to-end interaction experience — from strategy to maintenance — making TTEC Digital the most trustworthy choice for implementing and supporting your AWS-powered digital transformation.

Partnership Milestones


signed Amazon Connect partner


professionals dedicated to our AWS practice


customer conversations supported every day


AWS customer launches

AWS Office Teamwork

AWS-Validated Distinctions

TTEC Digital has been honored to earn several awards and distinctions through the AWS Partner Network. Our most recent achievements include:

  • 2022 AWS Contact Center Partner of the Year, Australia & New Zealand
  • 2021 AWS Amazon Connect Partner of the Year, United Kingdom & Ireland
  • AWS Advanced Tier Services
  • AWS Public Sector Partner
  • APN Immersion Days
  • AWS Solution Provider Program
  • AWS Service Validation in Amazon Connect Delivery
  • AWS Marketplace Skilled Consulting Partner

AWS Competencies

The AWS Competency Program recognizes AWS solution partners who have a track record for producing powerful customer outcomes across a variety of industries, use cases, and workloads. TTEC Digital's growing list of AWS competencies include:

What We Solve Together

TTEC Digital offers a full spectrum of solutions and managed services tailored to address the specific needs of each of our clients, including these common ones:

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Contact Center Innovation

Ensure your contact center is utilizing the right technology, tools, and operations to maximize your efforts and more easily adapt to evolving customer and market shifts.

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Integrated Processes & Systems

Break down departmental siloes while designing your organization and operations to connect, communicate, and perform in a continuous improvement cycle.

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Data & Analytics

Make the most of your data with advanced reporting and analytics tools that inform, optimize, and achieve specific objectives for your customers and your business.

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Omnichannel Experiences

Deliver an experience that reduces friction and adds value in every interaction across every channel to build value for and loyalty among customers.

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Agent Enablement Solutions

Streamline your contact center agents’ efforts by arming them with tools that save time, amplify productivity, and enable exceptional experiences.

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Predictive Automation

Create frictionless customer experiences, regardless of modality, by leveraging what you know about your customers, why they contact you, and how to meet their needs.

Featured Resources

Dive deeper into our AWS practice with our curated collection of case studies, blogs, and strategy guides.

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Best Solution for the Best Customer Experience

When AWS HR Services needed help implementing Amazon Connect, they turned to TTEC Digital. 

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10 Tips for a Seamless Migration to Amazon Connect

Based on 40+ years of experience, we compiled our top tips for migrating to an Amazon Connect cloud contact center.

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John Hancock Takes its Customer Experience to the Next Level

By leveraging the power of AWS, John Hancock Financial implemented a voice-enabled, self-service-centered customer experience hub.

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Deliveroo Smashes Language Barriers with Real-Time Translator

AWS and TTEC Digital implemented a powerful contact center platform that could grow with them and support their translation needs.

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How to Make Your Data Actionable

In this blog, learn what's driving the need for data — and how you can collect the best of it more efficiently.

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Protecting Customer Service Continuity

With a two-week deadline, Collinson enlisted TTEC Digital to migrate their contact center quickly and smoothly.

A Trusted Transformation Leader

TTEC Digital and AWS have brought contact center innovation and optimization to top international brands, including:

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The Royal Borough of Windsor and Maidenhead Logo
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John Hancock
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Ready to become a leader in contact center service?

From ML to AI, TTEC Digital will deploy AWS-powered contact center solutions designed to fit your customers' needs and bolster your brand's success.

Let's advance your AWS goals