Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
TTEC Digital + AWS
Through our partnership with AWS, TTEC Digital delivers reliable, scalable, and cost-effective cloud-based contact center solutions to drive the ultimate in customer experience.
The Power of Partnership
TTEC Digital offers deep expertise in the Amazon Web Services (AWS) toolkit, which includes globally recognized AI, automation, machine learning, and data analytics solutions. In fact, as the premier partner of Amazon Connect, AWS’s omnichannel cloud contact center solution, we’re virtually unmatched in our experience designing and deploying AWS solutions to meet today’s toughest CX challenges.
Our unique combination of deep AWS toolkit prowess, broad contact center experience, and extensive CX know-how empowers us to continuously improve and innovate the end-to-end interaction experience — from strategy to maintenance — making TTEC Digital the most trustworthy choice for implementing and supporting your AWS-powered digital transformation.
Partnership Milestones
1st
signed Amazon Connect partner
150+
professionals dedicated to our AWS practice
3.5M+
customer conversations supported every day
500+
AWS customer launches
AWARD SPOTLIGHT
AWS-Validated Distinctions
TTEC Digital has been honored to earn several awards and distinctions through the AWS Partner Network. Our most recent achievements include:
- 2022 AWS Contact Center Partner of the Year, Australia & New Zealand
- 2021 AWS Amazon Connect Partner of the Year, United Kingdom & Ireland
- AWS Advanced Tier Services
- AWS Public Sector Partner
- APN Immersion Days
- AWS Solution Provider Program
- AWS Service Validation in Amazon Connect Delivery
- AWS Marketplace Skilled Consulting Partner
AWS Competencies
The AWS Competency Program recognizes AWS solution partners who have a track record for producing powerful customer outcomes across a variety of industries, use cases, and workloads. TTEC Digital's growing list of AWS competencies include:
What We Solve Together
TTEC Digital offers a full spectrum of solutions and managed services tailored to address the specific needs of each of our clients, including these common ones:
Contact Center Innovation
Ensure your contact center is utilizing the right technology, tools, and operations to maximize your efforts and more easily adapt to evolving customer and market shifts.
Integrated Processes & Systems
Break down departmental siloes while designing your organization and operations to connect, communicate, and perform in a continuous improvement cycle.
Data & Analytics
Make the most of your data with advanced reporting and analytics tools that inform, optimize, and achieve specific objectives for your customers and your business.
Omnichannel Experiences
Deliver an experience that reduces friction and adds value in every interaction across every channel to build value for and loyalty among customers.
Agent Enablement Solutions
Streamline your contact center agents’ efforts by arming them with tools that save time, amplify productivity, and enable exceptional experiences.
Predictive Automation
Create frictionless customer experiences, regardless of modality, by leveraging what you know about your customers, why they contact you, and how to meet their needs.
Featured Resources
Dive deeper into our AWS practice with our curated collection of case studies, blogs, and strategy guides.
Case Study
Best Solution for the Best Customer Experience
When AWS HR Services needed help implementing Amazon Connect, they turned to TTEC Digital.
Blog
10 Tips for a Seamless Migration to Amazon Connect
Based on 40+ years of experience, we compiled our top tips for migrating to an Amazon Connect cloud contact center.
Case Study
John Hancock Takes its Customer Experience to the Next Level
By leveraging the power of AWS, John Hancock Financial implemented a voice-enabled, self-service-centered customer experience hub.
Webinar
Deliveroo Smashes Language Barriers with Real-Time Translator
AWS and TTEC Digital implemented a powerful contact center platform that could grow with them and support their translation needs.
Blog
How to Make Your Data Actionable
In this blog, learn what's driving the need for data — and how you can collect the best of it more efficiently.
Case Study
Protecting Customer Service Continuity
With a two-week deadline, Collinson enlisted TTEC Digital to migrate their contact center quickly and smoothly.
A Trusted Transformation Leader
TTEC Digital and AWS have brought contact center innovation and optimization to top international brands, including:
Ready to become a leader in contact center service?
From ML to AI, TTEC Digital will deploy AWS-powered contact center solutions designed to fit your customers' needs and bolster your brand's success.