TTEC Digital + AWS

Through our partnership with AWS, TTEC Digital delivers reliable, scalable, and cost-effective cloud-based contact center solutions to drive the ultimate in customer experience.

The Power of Partnership

TTEC Digital offers deep expertise in the Amazon Web Services (AWS) toolkit, which includes globally recognized AI, automation, machine learning, and data analytics solutions. In fact, as the premier partner of Amazon Connect, AWS’s omnichannel cloud contact center solution, we’re virtually unmatched in our experience designing and deploying AWS solutions to meet today’s toughest CX challenges.

Our unique combination of deep AWS toolkit prowess, broad contact center experience, and extensive CX know-how empowers us to continuously improve and innovate the end-to-end interaction experience — from strategy to maintenance — making TTEC Digital the most trustworthy choice for implementing and supporting your AWS-powered digital transformation.

Partnership Milestones

1st

signed Amazon Connect partner

150+

professionals dedicated to our AWS practice

3.5M+

customer conversations supported every day

100+

AWS customer launches

AWARD SPOTLIGHT

AWS-Validated Distinctions

TTEC Digital has been honored to earn several awards and competencies through the AWS Partner Network. Our most recent achievements include:

2022 AWS Contact Center Partner of the Year, Australia & New Zealand
2021 AWS Amazon Connect Partner of the Year, United Kingdom & Ireland
AWS Conversational AI Services Competency
AWS Public Safety and Disaster Response Competency
AWS Advanced Tier Services
AWS Public Sector Partner
APN Immersion Days
AWS Solution Provider Program
AWS Service Validation in Amazon Connect Delivery
AWS Marketplace Skilled Consulting Partner

What We Solve Together

TTEC Digital offers a full spectrum of solutions and managed services tailored to address the specific needs of each of our clients, including these common ones:

Contact Center Innovation

Ensure your contact center is utilizing the right technology, tools, and operations to maximize your efforts and more easily adapt to evolving customer and market shifts.

Integrated Processes & Systems

Break down departmental siloes while designing your organization and operations to connect, communicate, and perform in a continuous improvement cycle.

Data & Analytics

Make the most of your data with advanced reporting and analytics tools that inform, optimize, and achieve specific objectives for your customers and your business.

Omnichannel Experiences

Deliver an experience that reduces friction and adds value in every interaction across every channel to build value for and loyalty among customers.

Agent Enablement Solutions

Streamline your contact center agents’ efforts by arming them with tools that save time, amplify productivity, and enable exceptional experiences.

Predictive Automation

Create frictionless customer experiences, regardless of modality, by leveraging what you know about your customers, why they contact you, and how to meet their needs.

Harness the power of AWS to reach your CX goals

From ML to AI, TTEC Digital will deploy AWS-powered contact center solutions designed to fit your customers' needs — and bolster your brand's success.

Connect with an AWS expert