TTEC Digital + AWS

Through our partnership with AWS, TTEC Digital delivers reliable, scalable, and cost-effective cloud-based contact center solutions to drive the ultimate in customer experience.

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The power of partnership

TTEC Digital offers deep expertise in the Amazon Web Services (AWS) toolkit, which includes globally recognized AI, automation, machine learning, and data analytics solutions. In fact, as the premier partner of Amazon Connect, the omnichannel cloud contact center solution from AWS, we’re virtually unmatched in our experience designing and deploying AWS solutions to meet today’s toughest CX challenges.

Our unique combination of deep AWS toolkit prowess, broad contact center experience, and extensive CX know-how empowers us to continuously improve and innovate the end-to-end interaction experience — from strategy to maintenance — making TTEC Digital the most trustworthy choice for implementing and supporting your AWS-powered digital transformation.

Partnership milestones

1st

signed Amazon Connect partner

100+

professionals dedicated to our AWS practice

600+

AWS customer launches

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AWARD SPOTLIGHT

AWS-validated distinctions

TTEC Digital has been honored to earn several awards and distinctions through the AWS Partner Network. Our most recent achievements include:

  • 2022 AWS Contact Center Partner of the Year, Australia & New Zealand
  • 2021 AWS Amazon Connect Partner of the Year, United Kingdom & Ireland
  • AWS Advanced Tier Services
  • AWS Public Sector Partner
  • APN Immersion Days
  • AWS Solution Provider Program
  • AWS Service Validation in Amazon Connect Delivery
  • AWS Marketplace Skilled Consulting Partner
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AWS competencies

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Public Safety and Disaster Recovery Competency

Government Services Competency

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Conversational AI Services Competency

What we solve together

TTEC Digital offers a full spectrum of solutions and managed services tailored to address the specific needs of each of our clients, including these common ones:

Experience effortless growth with TTEC Digital's AWS Managed Services

Let our team elevate the performance, security, and operations of your AWS-powered contact center.

Featured resources

Dive deeper into our AWS practice with our curated collection of case studies, blogs, and strategy guides.

A trusted transformation leader

TTEC Digital and AWS have brought contact center innovation and optimization to top international brands. Click each logo to learn more about our work together.

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Ready to become a leader in contact center service?

From ML to AI, TTEC Digital will deploy AWS-powered contact center solutions designed to fit your customers' needs and bolster your brand's success.