TTEC Digital + AWS
The Power of Partnership
TTEC Digital offers deep expertise in the Amazon Web Services (AWS) toolkit, which includes globally recognized AI, automation, machine learning, and data analytics solutions. In fact, as the premier partner of Amazon Connect, AWS’s omnichannel cloud contact center solution, we’re virtually unmatched in our experience designing and deploying AWS solutions to meet today’s toughest CX challenges.
Our unique combination of deep AWS toolkit prowess, broad contact center experience, and extensive CX know-how empowers us to continuously improve and innovate the end-to-end interaction experience — from strategy to maintenance — making TTEC Digital the most trustworthy choice for implementing and supporting your AWS-powered digital transformation.
signed Amazon Connect partner
professionals dedicated to our AWS practice
customer conversations supported every day
AWS customer launches
TTEC Digital has been honored to earn several awards and distinctions through the AWS Partner Network. Our most recent achievements include:
- 2022 AWS Contact Center Partner of the Year, Australia & New Zealand
- 2021 AWS Amazon Connect Partner of the Year, United Kingdom & Ireland
- AWS Advanced Tier Services
- AWS Public Sector Partner
- APN Immersion Days
- AWS Solution Provider Program
- AWS Service Validation in Amazon Connect Delivery
- AWS Marketplace Skilled Consulting Partner
The AWS Competency Program recognizes AWS solution partners who have a track record for producing powerful customer outcomes across a variety of industries, use cases, and workloads. TTEC Digital's growing list of AWS competencies include:
What We Solve Together
TTEC Digital offers a full spectrum of solutions and managed services tailored to address the specific needs of each of our clients, including these common ones:
Dive deeper into our AWS practice with our curated collection of case studies, blogs, and strategy guides.
Based on 40+ years of experience, we compiled our top tips for migrating to an Amazon Connect cloud contact center.
By leveraging the power of AWS, John Hancock Financial implemented a voice-enabled, self-service-centered customer experience hub.
AWS and TTEC Digital implemented a powerful contact center platform that could grow with them and support their translation needs.
A Trusted Transformation Leader
TTEC Digital and AWS have brought contact center innovation and optimization to top international brands, including:
Ready to become a leader in contact center service?
From ML to AI, TTEC Digital will deploy AWS-powered contact center solutions designed to fit your customers' needs and bolster your brand's success.