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TTEC Digital + AWS

Through our partnership with AWS, TTEC Digital delivers reliable, scalable, and cost-effective cloud-based contact center solutions to drive the ultimate in customer experience.

The power of partnership

TTEC Digital offers deep expertise in the Amazon Web Services (AWS) toolkit, which includes globally recognized AI, automation, machine learning, and data analytics solutions. In fact, as the premier partner of Amazon Connect, the omnichannel cloud contact center solution from AWS, we’re virtually unmatched in our experience designing and deploying AWS solutions to meet today’s toughest CX challenges.

Our unique combination of deep AWS toolkit prowess, broad contact center experience, and extensive CX know-how empowers us to continuously improve and innovate the end-to-end interaction experience — from strategy to maintenance — making TTEC Digital the most trustworthy choice for implementing and supporting your AWS-powered digital transformation.

Partnership milestones

1st

signed Amazon Connect partner

150+

professionals dedicated to our AWS practice

3.5M+

customer conversations supported every day

500+

AWS customer launches

AWS Office Teamwork
AWARD SPOTLIGHT

AWS-validated distinctions

TTEC Digital has been honored to earn several awards and distinctions through the AWS Partner Network. Our most recent achievements include:

  • 2022 AWS Contact Center Partner of the Year, Australia & New Zealand
  • 2021 AWS Amazon Connect Partner of the Year, United Kingdom & Ireland
  • AWS Advanced Tier Services
  • AWS Public Sector Partner
  • APN Immersion Days
  • AWS Solution Provider Program
  • AWS Service Validation in Amazon Connect Delivery
  • AWS Marketplace Skilled Consulting Partner

AWS competencies

The AWS Competency Program recognizes AWS solution partners who have a track record for producing powerful customer outcomes across a variety of industries, use cases, and workloads. TTEC Digital's growing list of AWS competencies include:

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Public Safety and Disaster Recovery Competency

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Conversational AI Services Competency

What we solve together

TTEC Digital offers a full spectrum of solutions and managed services tailored to address the specific needs of each of our clients, including these common ones:

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Contact center innovation

Ensure your contact center is utilizing the right technology, tools, and operations to maximize your efforts and more easily adapt to evolving customer and market shifts.

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Integrated processes & systems

Break down departmental siloes while designing your organization and operations to connect, communicate, and perform in a continuous improvement cycle.

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Data & analytics

Make the most of your data with advanced reporting and analytics tools that inform, optimize, and achieve specific objectives for your customers and your business.

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Omnichannel experiences

Deliver an experience that reduces friction and adds value in every interaction across every channel to build value for and loyalty among customers.

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Agent enablement solutions

Streamline your contact center agents’ efforts by arming them with tools that save time, amplify productivity, and enable exceptional experiences.

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Predictive automation

Create frictionless experiences, regardless of modality, by using what you know about your customers, why they contact you, and how to help them.

Experience effortless growth with TTEC Digital's AWS Managed Services

Let our team elevate the performance, security, and operations of your AWS-powered contact center.

Learn more

Featured resources

Dive deeper into our AWS practice with our curated collection of case studies, blogs, and strategy guides.

A trusted transformation leader

TTEC Digital and AWS have brought contact center innovation and optimization to top international brands, including:

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Ready to become a leader in contact center service?

From ML to AI, TTEC Digital will deploy AWS-powered contact center solutions designed to fit your customers' needs and bolster your brand's success.

Let's advance your AWS goals