The power of partnership
Customer experience transformation requires more than moving technology to the cloud. It requires connecting strategy, data, AI, technology, and operations to deliver better customer and employee experiences.
TTEC Digital combines 40+ years of CX expertise with AWS innovation to help organizations modernize, innovate with AI, and turn technology investments into measurable business outcomes. From strategy and migration to managed services and optimization, we help clients create connected experiences that drive growth, loyalty, and efficiency.
Deep CX Experience. Proven AWS Expertise.
TTEC Digital combines decades of customer experience expertise with AWS-validated technical capabilities to help organizations confidently navigate complex transformation.
Partnership
- AWS Advanced Tier Services Partner
- AWS Solution Provider
- Amazon Connect Customer Strategic Collaboration Agreement (SCA)
Validated Expertise through AWS Competencies
- Amazon Connect Customer Competency
- AI Services Competency
- Financial Services Competency
- Government Services Competency
AWS Recognition
- AWS Solution Provider of the Year 2026 by Enterprise Viewpoint
- AWS Marketplace Skilled Consulting Partner
- 2022 AWS Contact Center Partner of the Year — Australia & New Zealand
- 2021 AWS Amazon Connect Partner of the Year — United Kingdom & Ireland
Signed Amazon
Connect Partner
Years of CX & Contact
Center Expertise
CX Projects
Executed
Customer Interactions
Supported Daily
Featured AWS Solutions
Transform customer experience around the outcomes that matter.
Every organization's CX transformation starts from a different place. Some are replacing legacy infrastructure. Others are looking to put AI into production, connect fragmented customer data, improve workforce performance, or create more proactive customer journeys.
TTEC Digital brings together AWS technology, deep CX expertise, and real-world operational experience to help organizations move from today's challenges to what's next.
Agentic CX & Conversational AI
Make AI a meaningful part of the customer experience.
Move beyond isolated AI experiments with intelligent experiences designed around real customer needs. We help organizations apply agentic and conversational AI across self-service, voice, digital channels, and the employee experience to make interactions easier, faster, and more effective.
Key capabilities: Intelligent self-service · Conversational AI · Agent assistance · Automation · Personalized experiences
Deployments & Migrations
Modernize the contact center without losing sight of the customer.
Contact center transformation is about more than moving from one platform to another. We help organizations modernize complex environments on Amazon Connect Customer while aligning technology decisions with customerneeds, operational requirements, and long-term business priorities.
Key capabilities: CX strategy · Modernization roadmaps · Amazon Connect Customer · Complex migrations · Platform transformation
Business Intelligence
Turn customer experience data into decisions.
Every customer interaction creates valuable data. We help organizations connect and make sense of that information to uncover insights, improve decision-making, and create greater visibility into customer and operational performance.
Key capabilities: CX analytics · Advanced reporting · Data integration · Customer insights · Performance visibility
Outbound & Proactive Engagement
Move from reacting to customers to anticipating their needs.
Not every customer interaction needs to begin with an inbound call. We help organizations create proactive, personalized journeys across voice and digital channels that keep customers informed, reduce unnecessary inbound demand, and make engagement more convenient.
Key capabilities: Proactive journeys · Outbound engagement · Personalization · Notifications · Omnichannel communication
Service Desk & Lite CRM
Create more connected service experiences.
Disconnected systems and workflows create friction for customers and employees alike. We help organizations bring service, case management, workflows, and customer context closer together to simplify experiences and give teams a more connected view of every interaction.
Key capabilities: Service management · Case management · Connected workflows · Customer context · Simplified experiences
Workforce Management
Give people and AI the tools to perform at their best.
The future of workforce management goes beyond scheduling. We help organizations use AI-powered capabilities to improve forecasting, workforce planning, quality, and performance—creating more efficient operations and better employee experiences.
Key capabilities: Intelligent forecasting · Scheduling · Workforce optimization · Quality management · Employee performance
Business Outcomes We Deliver
Turn CX transformation into measurable business value.
Technology transformation matters when it changes the experience—for customers, employees, and the business. Our work with AWS is designed to help organizations transform, apply AI, connect experiences, and continuously improve performance.
Transform
Build a modern foundation for what's next.
Move beyond legacy limitations with a connected, scalable customer experience foundation designed for continuous innovation.
Apply AI
Turn AI potential into practical business value.
Put AI to work across customer and employee experiences to improve self-service, productivity, personalization, and efficiency.
Connect
Create one experience across data, channels, and journeys.
Bring together customer context and interactions to reduce fragmentation and create more seamless, personalized experiences across the customer journey.
Perform
Make CX investments work harder over time.
Continuously improve performance, adoption, productivity, and ROI as customer expectations, business priorities, and technology evolve.
Higher self-service and containment · Improved first-contact resolution · Lower customer effort · Reduced average handle time · Higher CSAT · Improved agent productivity · Greater digital and self-service adoption
From go-live to what's next.
Customer experience transformation doesn't stop at deployment. Customer expectations change. Business priorities evolve. And new AWS and AI capabilities continue to create opportunities for innovation.
SurroundCX™ Managed Services helps organizations operate, optimize, and continuously evolve their CX environments—extending the value of their AWS investments long after launch.
From proactive monitoring and platform management to continuous optimization and innovation, TTEC Digital helps organizations keep CX performing at its best while identifying what's possible next.
Operate. Keep CX running at its best with proactive monitoring, support, and ongoing platform management.
Optimize. Continuously improve experiences, workflows, and platform performance.
Innovate. Turn emerging AWS, AI, automation, and CX capabilities into business value.
Evolve. Adapt as customer expectations, business priorities, and technology change.
Experience effortless growth with TTEC Digital's AWS Managed Services
Let our team elevate the performance, security, and operations of your AWS-powered contact center.
Case studies
Learn how TTEC Digital and AWS help clients overcome their biggest CX challenges.
News
Read the latest press releases and articles featuring TTEC Digital's AWS practice.
Articles
Our AWS subject matter experts share the latest trends, tips, tools, and thought leadership.
.png)
The 90% deflection myth: Why demo numbers collapse
Your most valuable customer data is in the contact center
Designing AI-ready customer experience on Amazon Connect
Electronics retailer modernizes contact center
Videos
Watch on-demand webinars and demos of the latest AWS and TTEC Digital solutions.
Turn fintech operations into an AI-powered growth engine
How to improve contact center maturity in finance
AWS re:Invent for CX leaders: Insights & innovation
From contact center AI to connected CX
A trusted transformation leader
TTEC Digital and AWS have brought contact center innovation and optimization to top international brands. Click each logo to learn more about our work together.
AWS solutions for every CX challenge
Explore our AWS-specific solutions designed to meet the unique needs of your business:
- AI Gateway
- InteractionSync
- 911 AutoDirect Service
- Amazon Connect FastStart Program
- Amazon Chime SDK Implementation
- Scheduled Callbacks for Amazon Connect
- CTI Connectors for Amazon Connect
- Data Analytics for Amazon Connect
- Voicemail for Amazon Connect
- Operations Management Portal for Amazon Connect
- Extended Softphone for Amazon Connect
- Next Generation Analytics for Amazon Connect Contact Lens
- Automated Chatbot for Amazon Connect
- Agent Desktop for Amazon Connect
Ready to transform what's next in CX?
Whether you're modernizing a legacy contact center, putting AI into production, connecting customer journeys, or looking to get more from your existing AWS investment, TTEC Digital can help turn what's possible into measurable value.