TTEC Digital + Cisco

Through our partnership with Cisco, TTEC Digital preserves operational flexibility, reduces complexity, and optimizes agent tools and processes in the contact center for better customer and employee experiences.

The power of partnership

TTEC Digital combines Cisco's comprehensive, customizable, highly secure cloud contact center capabilities with our own operational dexterity and strategic experience to build a custom solution that meets the unique needs of even the largest and most complex businesses — especially those already using other Cisco contact center products today, including UCCE, Webex Contact Center, Webex Contact Center Enterprise, and Webex Connect.

Whether your goals are managing your on-prem services, optimizing your contact center, migrating to the cloud, or even using today's existing technology investments in Cisco contact center and customer contact solutions to power tomorrow's needs, our partnership with Cisco offers an individualized approach that combines Cisco’s strong operational flexibility with TTEC Digital’s expertise for a smooth but impactful transformation. And with a global reach extending to the UK, EU, and BENELUX, your solutions are available wherever your customers are.

FOCUS AREAS

Partner specializations

TTEC Digital has earned several partner specializations that demonstrate the depth of our Cisco expertise. These include:

Environmental Sustainability Specialization
Advanced Collaboration Architecture Specialization
Advanced Customer Experience Specialization
Advanced Data Center Architecture Specialization
Advanced Unified Contact Center Enterprise Specialization
Advanced Enterprise Networks Architecture Specialization
Advanced Security Architecture Specialization
Cisco Webex Calling with Calling Plan
Master Collaboration Specialization
Cisco Webex Contact Center Specialization
Collaboration SaaS Specialization

Partnership milestones

20+

years as a Cisco partner

1st

partner to take Cisco Contact Center to the cloud

5x

Cisco Partner of the Year

300+

dedicated technical Cisco support engineers

95%

customer renewal rate

What we solve together

TTEC Digital offers a full spectrum of solutions and managed services tailored to address the specific needs of each of our clients. These commonly include:

Digital-First Customer Experiences

Allow customers to connect when they want, how they want – with new channels, personalized self-service applications, and virtual agent assistance.

Data and AI-empowered Tools

Delegate routine interactions to data-empowered virtual agents and provide a seamless transfer with history and full context when escalated.

Contextual Customer Journeys

Gather immediate and continuous customer feedback across communication channels and utilize these insights to improve agent performance and the customer journey.