TTEC Digital + Cisco
Through our partnership with Cisco, TTEC Digital preserves operational flexibility, reduces complexity, and optimizes agent tools and processes in the contact center for better customer and employee experiences.
The power of partnership
TTEC Digital combines Cisco's comprehensive, customizable, highly secure cloud contact center capabilities with our own operational dexterity and strategic experience to build a custom solution that meets the unique needs of even the largest and most complex businesses — especially those already using other Cisco contact center products today, including UCCE, Webex Contact Center, Webex Contact Center Enterprise, and Webex Connect.
Whether your goals are managing on prem services, optimizing your contact center or migrating to the cloud, TTEC Digital helps you evolve without disruption. Our partnership with Cisco combines flexible, enterprise grade technology with deep operational expertise to power today’s needs and tomorrow’s innovation.
This approach is reinforced by deep observability across the environment, providing continuous insight into performance, experience, and system health as Cisco platforms evolve. And with a global reach extending to the UK, EU, and BENELUX, your solutions are available wherever your customers are.
Partner specializations
TTEC Digital has earned several partner specializations that demonstrate the depth of our Cisco expertise. These include:
- Environmental Sustainability Specialization
- Advanced Collaboration Architecture Specialization
- Advanced Customer Experience Specialization
- Advanced Data Center Architecture Specialization
- Advanced Unified Contact Center Enterprise Specialization
- Advanced Enterprise Networks Architecture Specialization
- Advanced Security Architecture Specialization
- Cisco Webex Calling with Calling Plan
- Master Collaboration Specialization
- Cisco Webex Contact Center Specialization
- Collaboration SaaS Specialization
Partnership milestones
years as a Cisco partner
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partner to take Cisco Contact Center to the cloud
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Cisco Partner of the Year
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What we solve together
TTEC Digital offers a full spectrum of solutions and managed services tailored to address the specific needs of each of our clients. These commonly include:
Digital-first customer experiences
Allow customers to connect when they want, how they want – with new channels, personalized self-service applications, and virtual agent assistance.
Data and AI-empowered tools
Delegate routine interactions to data-empowered virtual agents and provide a seamless transfer with history and full context when escalated.
Contextual customer journeys
Gather immediate and continuous customer feedback across communication channels and utilize these insights to improve agent performance and the customer journey.
Flexible platform design
Customize capabilities with open APIs and integrate business applications for a scalable, stable, and secure contact center solution.
Simple channel switching
Integrate administration tools and enable the ease of single vendor management for all collaboration tools.
Continuous improvement
Optimize CX performance using analytics, observability and managed services.
Observability & assurance with Splunk
As organizations strive for better customer and employee experiences, they need a way to see how those experiences perform in the real world.
With 2,000+ integrations, Splunk, a Cisco company, is an observability and analytics platform that unifies data across the full CX tech stack, from customer facing apps and contact center platforms to cloud, network and backend systems. TTEC Digital applies CX expertise and operating models to turn those signals into action and improvement.
What TTEC Digital + Splunk enable together:
- Experience protection. Issues identified and addressed before customers feel them
- Confidence through change. Visibility during migrations, modernization, and scale
- Journey intelligence. Real signals across systems, not assumptions
- Continuous improvement. Insight translated into operational change
Cisco Powered Service Designations
TTEC Digital is a Cisco Gold Provider with deep operational expertise across three Cisco Powered Service (CPS) designations, giving clients a trusted partner to modernize securely, optimize performance, and drive measurable CX outcomes across cloud and hybrid environments.
Webex Contact Center
Move to cloud CX faster and simplify daily operations with Webex Contact Center.
- Rapid innovation and elastic scalability
- AI-driven digital and omnichannel engagement
- Lower operational complexity through cloud-native architecture
Managed Unified Contact Center Enterprise
Keep your UCCE environment stable and high performing while modernizing at your pace.
- Extend existing Cisco investments while enabling phased cloud innovation
- Maximum control and customization
Webex Calling
Unify enterprise calling and improve global voice reliability through Webex Calling.
- Seamless integration with Webex Contace Center and UCCE
- Cloud-based enterprise calling
- Simplified global voice architectures
Featured resources
Dive deeper into our Cisco practice with select case studies, blogs, and strategy guides.
A trusted transformation leader
TTEC Digital and Cisco have brought contact center innovation and optimization to top brands.
Cisco-powered CX excellence awaits.
Let TTEC Digital's Cisco experts help you achieve it.