TTEC Digital + Cisco

Through our partnership with Cisco, TTEC Digital preserves operational flexibility, reduces complexity, and optimizes agent tools and processes in the contact center for better customer and employee experiences.

The Power of Partnership

TTEC Digital combines Cisco's comprehensive, customizable, highly secure cloud contact center capabilities with our own operational dexterity and strategic experience to build a custom solution that meets the unique needs of even the largest and most complex businesses — especially those already using other Cisco contact center products today, including UCCE, Webex Contact Center, Webex Contact Center Enterprise, and Webex Connect.

Whether your goals are managing your on-prem services, optimizing your contact center, migrating to the cloud, or even using today's existing technology investments in Cisco contact center and customer contact solutions to power tomorrow's needs, our partnership with Cisco offers an individualized approach that combines Cisco’s strong operational flexibility with TTEC Digital’s expertise for a smooth but impactful transformation. And with a global reach extending to the UK, EU, and BENELUX, your solutions are available wherever your customers are.

FOCUS AREAS

Partner Specializations

TTEC Digital has earned several partner specializations that demonstrate the depth of our Cisco expertise. These include:

Environmental Sustainability Specialization
Advanced Collaboration Architecture Specialization
Advanced Customer Experience Specialization
Advanced Data Center Architecture Specialization
Advanced Unified Contact Center Enterprise Specialization
Advanced Enterprise Networks Architecture Specialization
Advanced Security Architecture Specialization
Cisco Webex Calling with Calling Plan
Master Collaboration Specialization
Cisco Webex Contact Center Specialization
Collaboration SaaS Specialization

Partnership Milestones

20+

years as a Cisco partner

1st

partner to take Cisco Contact Center to the cloud

5x

Cisco Partner of the Year

300+

dedicated technical Cisco support engineers

95%

customer renewal rate

What We Solve Together

TTEC Digital offers a full spectrum of solutions and managed services tailored to address the specific needs of each of our clients. These commonly include:

Digital-First Customer Experiences

Allow customers to connect when they want, how they want – with new channels, personalized self-service applications, and virtual agent assistance.

Data and AI-Empowered Tools

Delegate routine interactions to data-empowered virtual agents and provide a seamless transfer with history and full context when escalated.

Contextual Customer Journeys

Gather immediate and continuous customer feedback across communication channels and utilize these insights to improve agent performance and the customer journey.

Flexible Platform Design

Customize capabilities with open APIs and integrate business applications for a scalable, stable, and secure contact center solution.

Simple Channel Switching

Integrate administration tools and enable the ease of single vendor management for all collaboration tools.

Continuous Improvement

Drive sequential improvement to your CX with proprietary analytics and CX consulting capabilities for your Managed Services.

Ready to reach your CX goals?

Harness the full power of your Cisco platform to deliver exceptional experiences.

Talk to our Cisco experts

Featured Resources

Dive deeper into our Cisco practice with select case studies, blogs, and strategy guides.

Blog

Using Managed Services To Replicate the Benefits of Cloud Contact Centers

When cloud is not a viable option, contact center managed services can help you strike the right balance between cost and IT efficiency.

What is CCAI and How Can It Improve Agent and Customer Experiences?

Contact Center Artificial Intelligence automates simple interactions so agents can solve issues quickly. Learn how it works — and could work for you.

Building a Voice of the Customer Program: What You Should Know

Before you can meet your customer's expectations, you must understand their wants and needs. Your contact center can help gather feedback at scale.

5 Predictions for Contact Centers of the Future

When it comes to contact center innovation, one thing is clear: the future is in the cloud. Even risk-averse, highly regulated, security-centric industries are making the move.

5 Mistakes to Avoid During a Cloud Migration

To help organizations to step confidently into the cloud-first world, we put together a short list of the most common mistakes and a few tips on how to avoid the same pitfalls.

Contact Center vs. Call Center: What's the Difference?

Many organizations still refer to their contact center as a call center. But is that accurate? Learn what sets them apart — and how to do the same for your own customer service hub.