Award-winning Genesys Platinum partner
TTEC Digital enhances the Genesys Cloud platform with AI-enabled CX strategy, implementation & support services, creating sophisticated cloud contact centers that offer long-lasting value to businesses and their agents and customers.
The power of partnership
As a Genesys Platinum Partner with a global presence, we build off Genesys’ top-ranked contact center capabilities with our own technologies and services to craft purpose-fit solutions that address the unique challenges and needs of each one of our clients.
Our 99% CSAT-rated contact center support and unrivaled consultation services ensure our ability to build customer and agent-centric interaction experiences that result in swifter, more meaningful engagements across the entire interaction lifecycle.
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Partnership milestones
Genesys resources created
Genesys Partner of the Year
Genesys Cloud certifications
What we solve together
TTEC Digital offers a wide range of solutions and managed services for clients on Genesys platforms, such as:
Contact center modernization
Whether you're moving to the cloud for the first time or optimizing what's already in place, our experts offer a strategic approach to maximize your tech investments.
Workforce enablement enhancements
Gain the unified views, organizational support and integrations agents need to deliver consistent and exceptional customer experiences.
Customer experience transformation
Our experience transformation practice features a global team of experts equipped to address the challenges faced in contact center and cloud transformation initiatives.
Data & analytics solutions
Our advanced analytics and insights solutions gather customer data and transform it into informed actions that create personalized engagement at every step.
Expertise that spans your entire CX stack
TTEC Digital is one of the few Genesys partners with dedicated global Salesforce and Genesys practices and proven CX Cloud implementations. Working with us as your single services partner eliminates handoffs and accelerates deployment.
We’ve also worked directly with Genesys and ServiceNow to test and refine Unified Experience from beta to general availability. Our engineers helped validate how it works in real environments, making us uniquely positioned to lead Unified Experience implementations and connect front- and back-office systems seamlessly.
Elevate your Genesys Cloud
Through our partnership as a Genesys AppFoundry and technology solution provider, TTEC Digital brings unmatched expertise in the Genesys platform.
Each of our proprietary solutions was carefully designed and developed in conjunction with Genesys to help your organization deliver an experience as exceptional as you, optimized to your industry and capable of growing with you.
Extract, transform, and store Genesys Cloud data in a user-friendly database, so your team can gain faster insights and make smarter decisions.
Seamlessly connect your contact center with workforce management systems to optimize performance, analyze metrics, and improve efficiency.
Unify your CRM and contact center to boost agent efficiency, streamline workflows, and deliver exceptional customer experiences.
SmartApps Cloud
Delivers cloud-based applications for financial organizations, enabling secure, flexible, and exceptional member experiences while boosting agent productivity.
Voice Biometric Authentication
Enables fast, secure voice-based identity verification across channels, reducing fraud and improving customer authentication experiences.
OneView for Genesys Cloud
Unifies Genesys Cloud interactions within Salesforce, enabling agents to deliver faster, higher-quality customer experiences with ease.
Featured resources
Dive deeper into our Genesys practice with our curated collection of case studies, blogs, and strategy guides.
A trusted transformation leader
TTEC Digital and Genesys have brought contact center innovation and optimization to top international brands, including:
Shift your CX into high gear with TTEC Digital and Genesys.
Discover the distinct advantages of partnering with TTEC Digital and Genesys for your digital transformation.