TTEC Digital + Genesys

TTEC Digital partners with Genesys to design sophisticated cloud contact centers that offer long-lasting value to businesses, and their agents and customers.

The power of partnership

As a Genesys Platinum Partner with a global presence, we build off Genesys’ top-ranked contact center capabilities with our own technologies and services to craft purpose-fit solutions that address the unique challenges and needs of each one of our clients.

Our 99% CSAT-rated contact center support and unrivaled consultation services ensure our ability to build customer and agent-centric interaction experiences that result in swifter, more meaningful engagements across the entire interaction lifecycle.

Partnership milestones

300+

Genesys resources created

14x

Genesys Partner of the Year

400+

Genesys certifications earned

What we solve together

TTEC Digital offers a wide range of solutions and managed services for clients on Genesys platforms, such as:

Contact Center Modernization

Whether you're moving to the cloud for the first time or optimizing what's already in place, our experts offer a strategic approach to maximize your tech investments.

Workforce Enablement Enhancements

Gain the unified views, organizational support and integrations agents need to deliver consistent and exceptional customer experiences.

Customer Experience Transformation

Our experience transformation practice features a global team of experts equipped to address the challenges faced in contact center and cloud transformation initiatives.

Data & Analytics Solutions

Our advanced analytics and insights solutions gather customer data and transform it into informed actions that create personalized engagement at every step.

SOLUTION SPOTLIGHT

Solutions to enhance Genesys Cloud

Through our collaboration as an AppFoundry and technology solution provider, TTEC Digital has developed a deep understanding of the Genesys platform.

Each of our IP solutions was carefully designed and developed in conjunction with Genesys to help your organization deliver an experience as exceptional as you, optimized to your industry and capable of growing with you.