TTEC Digital + Google

Google and TTEC Digital empower contact centers to leverage data and AI to create personalized customer and agent experiences.

The power of partnership

Vertex AI offers everything you need to build and use generative AI—from CCaaS and AI solutions, to Search and Conversation, to 130+ foundation models, to a unified AI platform. With the Google Cloud Vertex AI suite, you can delight customers with human-like AI-powered experiences built on your existing contact center infrastructure. A component of Vertex AI, Contact Center AI (CCAI) integrates with your current technology stack to maximize cost savings — and TTEC Digital offers a dedicated global team to assist with development, deployment, consulting, support, and training to ensure long-term success.

Expanding on Vertex AI, Google's CCaaS Platform is built to fully complement Google’s AI strategy. CCAI Platform offers the ability to create consistent, personalized, and optimized customer experiences, whether delivered through a virtual agent, a human agent, or a combination of both. The Google CCaaS Platform is a full Contact Center as a Service (CCaaS) solution that uses the best of Google technology to enable security, privacy, and unified data.

Partnership milestones

40+

years of contact center operations experience

3.5M+

customer conversations supported every day

50+

professionals dedicated to our Google practice

What we solve together

By combining the power of Google's innovative technology with TTEC Digital's contact center expertise, together we are streamlining operations, reducing costs, increasing efficiency, and improving the customer experience for some of the largest brands in the world.

Whether we help you leverage your existing technology stack with CCAI or replace it completely with Google’s CCaaS Platform, the unmatched power of Google’s natural language processing allows clients to optimize, personalize, and scale contact center interactions while increasing satisfaction rates across the customer journey.

AI-Powered Interactions

Virtual Agent employs natural language processing to interpret customer queries and provide personalized responses without human intervention.

Real-Time Agent Support

Agent Assist uses machine learning algorithms to analyze interactions and provide relevant information to agents during customer conversations.

Contact Center as a Service

Google’s Contact Center as a Service (CCaaS) Platform is CCaaS solution that offers security and privacy, along with unified data, using the best of Google technology.

Customer-Centric Intelligence

A unified workspace puts relevant customer information and insights at agents' fingertips, empowering them to deliver quick yet individualized support.

Cross-Channel CX Delivery

Orchestrate the customer journey with modern experiences embedded across your customers' chosen channels, using their chosen modalities.

Purpose-Built Integrations

Connectors and APIs enable seamless connections between the AI platform, CRMs, and other contact center, messaging, and telephony systems.

“TTEC Digital has deep experience across all things contact center. They can take on-prem applications or on-prem contact centers and transform them in the cloud. So, I think that experience, that expertise – whether it’s telephony and networking, or AI back-end integrations – I’m appreciative of the skill and knowledge they bring to our customers.”

Amit Kumar, Sr. Product Manager for Google CCAI