Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
TTEC Digital + Google
Google and TTEC Digital empower contact centers to leverage data and AI to create personalized customer and agent experiences.
The power of partnership
Vertex AI offers everything you need to build and use generative AI—from CCaaS and AI solutions, to Search and Conversation, to 130+ foundation models, to a unified AI platform. With the Google Cloud Vertex AI suite, you can delight customers with human-like AI-powered experiences built on your existing contact center infrastructure. A component of Vertex AI, Contact Center AI (CCAI) integrates with your current technology stack to maximize cost savings — and TTEC Digital offers a dedicated global team to assist with development, deployment, consulting, support, and training to ensure long-term success.
Expanding on Vertex AI, Google's CCaaS Platform is built to fully complement Google’s AI strategy. CCAI Platform offers the ability to create consistent, personalized, and optimized customer experiences, whether delivered through a virtual agent, a human agent, or a combination of both. The Google CCaaS Platform is a full Contact Center as a Service (CCaaS) solution that uses the best of Google technology to enable security, privacy, and unified data.
Partnership milestones
40+
years of contact center operations experience
3.5M+
customer conversations supported every day
50+
professionals dedicated to our Google practice
What we solve together
By combining the power of Google's innovative technology with TTEC Digital's contact center expertise, together we are streamlining operations, reducing costs, increasing efficiency, and improving the customer experience for some of the largest brands in the world.
Whether we help you leverage your existing technology stack with CCAI or replace it completely with Google’s CCaaS Platform, the unmatched power of Google’s natural language processing allows clients to optimize, personalize, and scale contact center interactions while increasing satisfaction rates across the customer journey.
AI-Powered Interactions
Virtual Agent employs natural language processing to interpret customer queries and provide personalized responses without human intervention.
Real-Time Agent Support
Agent Assist uses machine learning algorithms to analyze interactions and provide relevant information to agents during customer conversations.
Contact Center as a Service
Google’s Contact Center as a Service (CCaaS) Platform is CCaaS solution that offers security and privacy, along with unified data, using the best of Google technology.
Customer-Centric Intelligence
A unified workspace puts relevant customer information and insights at agents' fingertips, empowering them to deliver quick yet individualized support.
Cross-Channel CX Delivery
Orchestrate the customer journey with modern experiences embedded across your customers' chosen channels, using their chosen modalities.
Purpose-Built Integrations
Connectors and APIs enable seamless connections between the AI platform, CRMs, and other contact center, messaging, and telephony systems.
“TTEC Digital has deep experience across all things contact center. They can take on-prem applications or on-prem contact centers and transform them in the cloud. So, I think that experience, that expertise – whether it’s telephony and networking, or AI back-end integrations – I’m appreciative of the skill and knowledge they bring to our customers.”Amit Kumar, Sr. Product Manager for Google CCAI
Featured solutions
Optics for Google CCAI Platform
Deepen contact center data visibility and empower your teams to make more informed decisions with Optics for Google CCAI Platform.
Generative AI Agent for Google Cloud
Introduce convenient self-service customer capabilities, including routing customers to agents, through an intuitive generative AI interface.
Featured resources
Dive deeper into our Google practice with our curated collection of case studies, blogs, and videos.
Webinar Series
Google Vertex AI webinar series
Join TTEC Digital and Google for an ongoing series of conversations aimed at helping you keep up and keep ahead of the changing AI and CX landscape. In each episode, we will cover one critical AI topic and how you can capitalize on the opportunity.
Case Study
Improving Citizen Service Levels with Innovative Technology
The Wyoming Department of Workforce Services partnered with TTEC Digital to power up their contact center with Google — resulting in increased agent availability, reduced hold times, and faster resolutions during the pandemic.
Blog
3 Big Benefits Google’s Contact Center AI Brings to the Table
Google Cloud’s Contact Center AI (CCAI) solution is making an outsized impact on both the customer and contact center agent experience. This article explores the benefits of contact center AI powered by Google.
Put TTEC Digital's expertise and Google's technology to work for your business.
Together, we can optimize your operations and your CX success.