The Power of Partnership: Bringing Leading-Edge Data and AI to Your People
TTEC Digital combines our end-to-end CX capabilities and expertise with Google’s Cloud Platform (GCP), Contact Center AI (CCAI), and data analytics tech stack to bring businesses an AI-powered, data-fueled contact center solution unlike any other. Through this partnership, we transform our clients’ contact center tools and operations into an experience delivery machine.
Expanding off the Contact Center AI capabilities, Google’s CCAI Platform extends the ability to offer personalized customer experiences that are consistent across your brand and optimized for the smartphone era, whether delivered through a virtual agent, a human agent or a combination of both. As a launch partner for CCAI Platform, TTEC digital helps organizations design and implement a modern, digital, and mobile-first experience for their clients and employees.
We deliver 24/7 contact center support through AI and automation capabilities, so your customers can get their questions answered and needs addressed without ever having to wait.