TTEC Digital + Google
Google and TTEC Digital empower organizations to leverage data and AI to create personalized customer and agent experiences.
The power of partnership
Exceptional customer and employee experiences are no longer just a competitive advantage — they are the bedrock for business growth. TTEC Digital partners with Google Cloud to help organizations navigate this reality. Together, we empower organizations to adapt to a rapidly changing CX landscape, creating truly transformative experiences that redefine connection and collaboration. From strategic advisory and solution architecture to implementation and managed services, we ensure your investment in Google Cloud delivers measurable business outcomes and a competitive edge.
Partnership milestones
years of contact center operations experience
hours of AI design and development completed
Google Cloud–certified professionals across TTEC Digital
What we solve together
By combining the unparalleled power of Google Cloud AI and TTEC Digital's proven contact center, CX, and deployment expertise, we streamline operations, reduce costs, increase efficiency, and significantly improve customer and employee experiences for some of the largest brands in the world.
Next-gen customer and employee experiences with Google Cloud's Customer Engagement Suite (CES)
Modernize every interaction with AI-ready tools that make customer and employee experiences faster, easier, and more intuitive.
Elevate your AI strategy with intelligent solutions for a new era
Bring clarity and momentum to your AI roadmap with solutions designed to optimize journeys, automate intelligently, and deliver measurable impact.
Accelerate agentic innovation with Gemini Enterprise
Tap into Google’s latest agentic frameworks to rapidly build, test, and scale AI agents that boost productivity and streamline workflows.
CX-centric data transformation and moderation
Turn fragmented data into trusted, actionable insights with governance, cleansing, and moderation built specifically for customer experience.
The results we drove for clients:
Increase contact center productivity by 30-45% through intelligent automation and AI-powered agent efficiency.
Reduce the volume of human-serviced contacts by up to 50% by deploying powerful self-service and virtual agent solutions.
Featured solutions
Introduce self-service capabilities, including routing customers to agents, through an intuitive AI interface.
Using generative AI, provide agents with in-depth, real-time guidance so they can confidently handle any call.
Elevate customer experience and agent performance with AI-powered workforce engagement.
AI Gateway
Bridge the gap between your existing contact center platform and powerful AI tools so you can innovate without disruption.
Secure, compliant public sector solutions built on Google Cloud to streamline services and improve outcomes.
TTEC Digital + Google in action
Featured resources
Dive deeper into our Google practice with our curated collection of case studies, blogs, and videos.
Watch the latest episode:
Put TTEC Digital's expertise and Google's technology to work for your business.
Together, we can optimize your operations and your CX success.