Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
TTEC Digital + Google
Google and TTEC Digital empower organizations to leverage data and AI to create personalized customer and agent experiences.
The power of partnership
Exceptional customer and employee experiences are no longer just a competitive advantage — they are the bedrock for business growth. TTEC Digital partners with Google Cloud to help organizations navigate this reality. Together, we empower organizations to adapt to a rapidly changing CX landscape, creating truly transformative experiences that redefine connection and collaboration. From strategic advisory and solution architecture to implementation and managed services, we ensure your investment in Google Cloud delivers measurable business outcomes and a competitive edge.
Partnership milestones
40+
years of contact center operations experience
3.5M+
customer conversations supported every day
50+
professionals dedicated to our Google practice
What we solve together
By combining the unparalleled power of Google Cloud AI and TTEC Digital's proven contact center, CX, and deployment expertise, we streamline operations, reduce costs, increase efficiency, and significantly improve customer and employee experiences for some of the largest brands in the world.
Next-gen CX and EX with Google Cloud's Customer Engagement Suite (CES)
- Conversational AI-powered agents
- Real-time agent assist and insights
- Google Cloud CCaaS (Contact Center as a Service)
- Unified agent workspace
- Omnichannel experience orchestration
- Seamless API integrations
Elevate your AI strategy with intelligent solutions for a new era
- Develop a tailored AI strategy
- Design and implement intelligent agents
- Optimize agent performance
- Ensure responsible AI
Accelerate agentic innovation with Google Agentspace
- Strategic advisory
- Expert implementation and integration
- Custom agent development
- Operational support and training
CX centric data transformation and moderation
The results we drive together:
+30-45%
Increase contact center productivity by 30-45% through intelligent automation and agent efficiency powered by generative AI.
-50%
Reduce the volume of human-serviced contacts by up to 50% by deploying powerful self-service and virtual agent solutions.
Featured solutions
Generative AI Agent for Google Cloud
Introduce self-service capabilities, including routing customers to agents, through an intuitive AI interface.
Angel Associate Assist
Using generative AI, Angel Associate Assist provides agents with in-depth, real-time guidance so they can confidently handle any call.
Verint® Workforce Engagement on Google Cloud Platform
Elevate customer experience and agent performance with AI-powered workforce engagement.
Featured resources
Dive deeper into our Google practice with our curated collection of case studies, blogs, and videos.
Press Release
TTEC Digital named Google Cloud Preferred Agentspace Implementation Partner
Discover how TTEC Digital and Google Cloud are working together to deliver innovative solutions in AI-enabled digital transformation.
Video Podcast
Exploring Google's customer Engagement Suite with TTEC Digital
Check out the latest episode in our ongoing series of conversations aimed at helping you keep up and keep ahead of the changing AI and CX landscape with Google Cloud.
Video
Let's Talk AI: Ben Royce
In this episode of the Let's Talk AI podcast, we talk to Google Cloud AI's Ben Royce about how Google is investing in new tools that make AI more accessible to both technical and non-technical roles.
Put TTEC Digital's expertise and Google's technology to work for your business.
Together, we can optimize your operations and your CX success.