TTEC Digital + Google
The Power of Partnership
With the Google Cloud Contact Center AI (CCAI) suite, you can delight customers with human-like AI-powered experiences built on your existing contact center infrastructure. CCAI integrates with your current technology stack to maximize cost savings — and TTEC Digital offers a dedicated global team to assist with development, deployment, consulting, support, and training to ensure long-term success.
Expanding on CCAI, Google's CCAI Platform is built natively on Google Cloud. CCAI Platform offers the ability to create consistent, personalized, and optimized customer experiences, whether delivered through a virtual agent, a human agent, or a combination of both. CCAI Platform is a full Contact Center as a Service (CCaaS) solution that uses the best of Google technology to enable security, privacy, and unified data.
years of contact center operations experience
customer conversations supported every day
professionals dedicated to our Google practice
What We Solve Together
By combining the power of Google's innovative technology with TTEC Digital's contact center expertise, together we are streamlining operations, reducing costs, increasing efficiency, and improving the customer experience for some of the largest brands in the world.
Whether we help you leverage your existing technology stack with CCAI or replace it completely with Google’s own CCAI Platform, the unmatched power of Google’s natural language processing allows clients to optimize, personalize, and scale contact center interactions while increasing satisfaction rates across the customer journey.
“TTEC Digital has deep experience across all things contact center. They can take on-prem applications or on-prem contact centers and transform them in the cloud. So, I think that experience, that expertise – whether it’s telephony and networking, or AI back-end integrations – I’m appreciative of the skill and knowledge they bring to our customers.”Amit Kumar, Sr. Product Manager for Google CCAI
Dive deeper into our Google practice with our curated collection of case studies, blogs, and videos.
The Wyoming Department of Workforce Services partnered with TTEC Digital to power up their contact center with Google — resulting in increased agent availability, reduced hold times, and faster resolutions during the pandemic.
Google Cloud’s Contact Center AI (CCAI) solution is making an outsized impact on both the customer and contact center agent experience. This article explores the benefits of contact center AI powered by Google.