TTEC Digital + Google

Google and TTEC Digital empower organizations to leverage data and AI to create personalized customer and agent experiences.
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The power of partnership

Exceptional customer and employee experiences are no longer just a competitive advantage — they are the bedrock for business growth. TTEC Digital partners with Google Cloud to help organizations navigate this reality. Together, we empower organizations to adapt to a rapidly changing CX landscape, creating truly transformative experiences that redefine connection and collaboration. From strategic advisory and solution architecture to implementation and managed services, we ensure your investment in Google Cloud delivers measurable business outcomes and a competitive edge.

Partnership milestones

40+

years of contact center operations experience

3.5M+

customer conversations supported every day

50+

professionals dedicated to our Google practice

What we solve together

By combining the unparalleled power of Google Cloud AI and TTEC Digital's proven contact center, CX, and deployment expertise, we streamline operations, reduce costs, increase efficiency, and significantly improve customer and employee experiences for some of the largest brands in the world.

Next-gen CX and EX with Google Cloud's Customer Engagement Suite (CES)

  • Conversational AI-powered agents
  • Real-time agent assist and insights
  • Google Cloud CCaaS (Contact Center as a Service)
  • Unified agent workspace
  • Omnichannel experience orchestration
  • Seamless API integrations 

Elevate your AI strategy with intelligent solutions for a new era

  • Develop a tailored AI strategy
  • Design and implement intelligent agents
  • Optimize agent performance
  • Ensure responsible AI

Accelerate agentic innovation with Google Agentspace

  • Strategic advisory
  • Expert implementation and integration
  • Custom agent development
  • Operational support and training 

CX centric data transformation and moderation

The results we drive together:

+30-45%

Increase contact center productivity by 30-45% through intelligent automation and agent efficiency powered by generative AI.

-50%

Reduce the volume of human-serviced contacts by up to 50% by deploying powerful self-service and virtual agent solutions.

Featured solutions

Generative AI Agent for Google Cloud

Introduce self-service capabilities, including routing customers to agents, through an intuitive AI interface.

Angel Associate Assist

Using generative AI, Angel Associate Assist provides agents with in-depth, real-time guidance so they can confidently handle any call.

Verint® Workforce Engagement on Google Cloud Platform

Elevate customer experience and agent performance with AI-powered workforce engagement.

Featured resources

Dive deeper into our Google practice with our curated collection of case studies, blogs, and videos.


Press Release Featured Image Press Release

TTEC Digital named Google Cloud Preferred Agentspace Implementation Partner

Discover how TTEC Digital and Google Cloud are working together to deliver innovative solutions in AI-enabled digital transformation.

Video Podcast Unlocking Vertex AI Googles Customer Engagement Suite Hero Image

Exploring Google's customer Engagement Suite with TTEC Digital

Check out the latest episode in our ongoing series of conversations aimed at helping you keep up and keep ahead of the changing AI and CX landscape with Google Cloud. 

Video TTEC Digital

Let's Talk AI: Ben Royce

In this episode of the Let's Talk AI podcast, we talk to Google Cloud AI's Ben Royce about how Google is investing in new tools that make AI more accessible to both technical and non-technical roles. 

Put TTEC Digital's expertise and Google's technology to work for your business.

Together, we can optimize your operations and your CX success.

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