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TTEC Digital + Google

The Power of Partnership: Bringing Leading-Edge Data and AI to Your People

TTEC Digital combines our end-to-end CX capabilities and expertise with Google’s Cloud Platform (GCP), Contact Center AI (CCAI), and data analytics tech stack to bring businesses an AI-powered, data-fueled contact center solution unlike any other. Through this partnership, we transform our clients’ contact center tools and operations into an experience delivery machine.

Expanding off the Contact Center AI capabilities, Google’s CCAI Platform extends the ability to offer personalized customer experiences that are consistent across your brand and optimized for the smartphone era, whether delivered through a virtual agent, a human agent or a combination of both. As a launch partner for CCAI Platform, TTEC digital helps organizations design and implement a modern, digital, and mobile-first experience for their clients and employees.

We deliver 24/7 contact center support through AI and automation capabilities, so your customers can get their questions answered and needs addressed without ever having to wait.

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End-to-End CX Solutions for Any Business

Transform and Amplify Business Outcomes

Deliver Individualized Experiences

Gain access to intelligent solutions that use AI, machine learning, and speech analytics to deliver the right information at the right time, so your agents and customers are able to get their unique needs fulfilled more quickly and easily, and on their channel of choice.

Empower and Enable Agents

Arm your contact center agents with actionable, real-time conversational insights and next-best-actions to drive further efficiencies and elevate interaction outcomes – altogether optimizing your ability to deliver a frictionless, human experience to every customer.

Improve Interaction Outcomes

Tap into an unmatched catalog of CX expertise and contact center capabilities to design and orchestrate an end-to-end, AI and data powered experience that improves outcomes in every customer and agent interaction.

Modernize and Streamline Operations

Leverage industry leading AI, data, and cloud capabilities to automate and modernize your operations in a way that connects, simplifies, and enhances experiences for customers and agents, across the holistic CX journey.

Business Leaders Trust TTEC Digital for Contact Center Transformation

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See how TTEC Digital helped the State of Wyoming increase contact center availability.

Read the Case Study