TTEC Digital + Microsoft

With our unrivaled CX expertise, technical know-how, and in-house data and AI capabilities, TTEC Digital elevates Microsoft’s world-class technologies to simplify business operations and humanize experiences across the entire omnichannel customer journey.

The power of partnership

With over 1,400 certifications and 40 years of Microsoft partnership – as well as decades of award-winning experience with Microsoft’s business applications – TTEC Digital is uniquely suited to implement and support solutions that utilize Microsoft technologies to deliver customer satisfaction.

We work closely with Microsoft’s teams for the best outcomes for our clients, leaning on our experience as a Microsoft Solutions Partner for Business Applications and Modern Work. Our CX knowledge and deep technical expertise don’t only support cloud-enabled business solutions; we also empower our clients to utilize Microsoft technologies to simplify business operations and humanize experiences across the entire omnichannel customer journey.

CLIENT SPOTLIGHT

Stronger customer data, deeper customer relationships

When Chipotle wanted to better understand their customers, they turned to Microsoft and TTEC Digital. The partnership resulted in systems and processes that better capture and analyze customer data, amplifying Chipotle's ability to deliver meaningful CX that drives loyalty and advocacy.

Partnership milestones & awards

#1

Digital Contact Center Partner

40+

years as a Microsoft partner

1,400+

Microsoft Certifications

300+

Microsoft Consultants

2022 Partner of the Year Finalist Marketing and Customer Insights

2023/2024 Microsoft Business Applications Inner Circle

2022/2023 Microsoft Business Applications Inner Circle

2021/2022 Microsoft Business Applications Inner Circle

Best-in-class capabilities meets best-in-class CX consulting

What we solve together

TTEC Digital brings award-winning expertise in Microsoft products that ensure clients build, implement, and support the best possible solutions for delivering customer satisfaction.

All-in-one omnichannel contact center solutions

Transform your customer and employee experiences with Microsoft's Digital Contact Center Platform, built on Dynamics 365, Teams, Power Platform, and Nuance AI, and endlessly customizable to your needs.

Sales, marketing & customer service automation

Connect your data and technology systems with Dynamics 365 workloads to streamline operations across the enterprise and deliver the right message, at the right time, in the right channel.

Customer insights, AI, machine learning & analytics

Collect, manage, and analyze your data to develop deep, actionable customer insights that can help you proactively address issues and create personalized experiences.

Managed services & platform support

Maintain consistent operation of your critical solutions — without the significant costs of an internal support team — with our client support services and consultants.

Solution Spotlight

WFM Adapter for Microsoft Dynamics 365 Customer Service

TTEC Digital's WFM Adapter for Microsoft Dynamics 365 Customer Service integrates your contact center platform with your workforce management (WFM) system, allowing you to leverage valuable service insights for better forecasting and higher productivity.

Watch the video