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TTEC Digital + Microsoft

With our unrivaled CX expertise, technical know-how, and in-house data and AI capabilities, TTEC Digital elevates Microsoft’s world-class technologies to simplify business operations and humanize experiences across the entire omnichannel customer journey.
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The Power of Partnership

With over 200 certifications and 40 years of Microsoft partnership – as well as decades of award-winning experience with Microsoft’s business applications – TTEC Digital is uniquely suited to implement and support solutions that utilize Microsoft technologies to deliver customer satisfaction.

We work closely with Microsoft’s teams for the best outcomes for our clients, leaning on our experience as a Gold Certified and Managed Partner. Our CX knowledge and deep technical expertise don’t only support cloud-enabled business solutions; we also empower our clients to utilize Microsoft technologies to simplify business operations and humanize experiences across the entire omnichannel customer journey.

40 Years as a Microsoft Partner

Inner Circle 2022-2023 Microsoft Business Applications

Inner Circle 2021-2022 Microsoft AI

Inner Circle 2021-2022 Microsoft Business Applications

Marketing Partner of the Year 2021 Microsoft Dynamics 365

Partner of the Year Finalist 2022 Marketing and CI Microsoft Dynamics 365

Partnership Milestones


Digital Contact Center Partner


Microsoft Certifications


Microsoft Consultants

Best-in-Class Capabilities Meets Best-in-Class CX Consulting

Partner with TTEC Digital & Microsoft for your best CX yet

Ready to start meeting and beating your CX goals?

Connect with our Microsoft experts

What We Solve Together

TTEC Digital brings award-winning expertise in Microsoft products that ensure clients build, implement, and support the best possible solutions for delivering customer satisfaction.

All-in-One Omnichannel Contact Center Solutions

Transform your customer and employee experiences with Microsoft's Digital Contact Center Platform, built on Dynamics 365, Teams, Power Platform, and Nuance AI, and endlessly customizable to your needs.

Sales, Marketing, & Customer Service Automation

Connect your data and technology systems with Dynamics 365 workloads to streamline operations across the enterprise and deliver the right message, at the right time, in the right channel.

Customer Insights, AI, Machine Learning, & Analytics

Collect, manage, and analyze your data to develop deep, actionable customer insights that can help you proactively address issues and create personalized experiences.

Managed Services & Platform Support

Maintain consistent operation of your critical solutions — without the significant costs of an internal support team — with our client support services and consultants.

Featured Resources & News

Dive deeper into what TTEC Digital and Microsoft can accomplish together with select case studies, blogs, videos, and strategy guides.

Case Study

Chipotle Partners to Strengthen Customer Relationships, Drive Loyalty

When Chipotle wanted to implement and optimize their customer insights, they turned to TTEC Digital.


TTEC Digital Earns Microsoft Business Applications 2022/2023 Inner Circle Award

Members perform to a high standard of excellence by delivering solutions that help organizations achieve results.


Personalize Your CX and Marketing Strategies with a Customer Data Platform

Welcome to the Experience Economy, where frictionless, highly personalized CX is the linchpin to customer loyalty.


Leverage Dynamics 365 to Delight Customers, Drive Revenue

Learn how TTEC Digital leverages Dynamics 365 Marketing and Customer Insights to delight customers and drive revenue.

Case Study

Leatherman Partners to Boost CX, Expand Direct-to-Consumer Sales

Leatherman teamed up with TTEC Digital to personalize marketing messages for customers across channels,


Solving Patient Experience Challenges with Microsoft Cloud

Learn how to build a digital strategy that enhances patient engagement, empowers health team collaboration, and more.


How Data, Analytics, and Creativity Unlock Hidden Value, Build Brand Loyalty

It’s a brave new world for brands hoping to retain their customers. This webinar discusses loyalty-building strategies.


TTEC Digital a Launch Partner for Microsoft Digital Contact Center Platform

The platform equips partners with tools to help customers launch a secure omnichannel platform.

A Trusted Transformation Leader

TTEC Digital and Microsoft have brought innovation and optimization to top brands.

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Ready to learn more?

Let us help you harness Microsoft technologies to reach your CX goals. Connect with our Microsoft experts.