TTEC Digital + Microsoft
The Power of Partnership
With over 1,400 certifications and 40 years of Microsoft partnership – as well as decades of award-winning experience with Microsoft’s business applications – TTEC Digital is uniquely suited to implement and support solutions that utilize Microsoft technologies to deliver customer satisfaction.
We work closely with Microsoft’s teams for the best outcomes for our clients, leaning on our experience as a Microsoft Solutions Partner for Business Applications and Modern Work. Our CX knowledge and deep technical expertise don’t only support cloud-enabled business solutions; we also empower our clients to utilize Microsoft technologies to simplify business operations and humanize experiences across the entire omnichannel customer journey.
Stronger Customer Data, Deeper Customer Relationships
When Chipotle wanted to better understand their customers, they turned to Microsoft and TTEC Digital. The partnership resulted in systems and processes that better capture and analyze customer data, amplifying Chipotle's ability to deliver meaningful CX that drives loyalty and advocacy.
Partnership Milestones & Awards
Digital Contact Center Partner
40+ Years as a Microsoft Partner
2021/2022 Microsoft Artificial Intelligence (AI) Inner Circle
2022 Partner of the Year Finalist Marketing and Customer Insights
2023/2024 Microsoft Business Applications Inner Circle
2022/2023 Microsoft Business Applications Inner Circle
2021/2022 Microsoft Business Applications Inner Circle
Best-in-Class Capabilities Meets Best-in-Class CX Consulting
What We Solve Together
TTEC Digital brings award-winning expertise in Microsoft products that ensure clients build, implement, and support the best possible solutions for delivering customer satisfaction.
WFM Adapter for Microsoft Dynamics 365 Customer Service
TTEC Digital's WFM Adapter for Microsoft Dynamics 365 Customer Service integrates your contact center platform with your workforce management (WFM) system, allowing you to leverage valuable service insights for better forecasting and higher productivity.
News & Resources
Dive deeper into what TTEC Digital and Microsoft can accomplish together with select blogs, videos, and strategy guides.
A Trusted Transformation Leader
TTEC Digital and Microsoft have brought innovation and optimization to top brands.