NICE + TTEC Digital

TTEC Digital partners with NICE to activate modern, AI-enabled customer experiences that boost employee experience, customer experience and customer loyalty.

The power of partnership

Whether you’re looking to migrate to CXone — the powerful, cloud-based contact center platform with extensive AI capabilities from NICE — or would like to augment your current contact center with capabilities like analytics, virtual assistants, WFM/WEM, or another solution, TTEC Digital can help.

30+

cumulative years of NICE CXone experience across practice leadership

40+

NICE CXone certifications held across the practice

1000+

pre-built CX AI models embedded in the NICE CXone platform

What we solve together

Unlock industry-leading innovation within your contact center to achieve outcomes like higher productivity, lower costs and increased customer and agent satisfaction.

Take full advantage of NICE innovation

Stay ahead of the curve with the support of certified experts in key capabilities like analytics, workforce engagement management, customer sentiment insights and more.

Extract additional value from your CX investments

Your team of experts scales to meet your needs, allowing you to leverage deep expertise in networking, security, analytics and more right when you need it.

Create connections across your entire CX tech stack

With 40+ years of leadership across the world’s top contact center platforms, TTEC Digital brings the strategic insight needed to build a CX ecosystem that serves your business better.

Get to know NICE CXone

The NICE CXone platform is designed to seamlessly orchestrate workflows, agents and knowledge as part of a single, unified and scalable platform.

Workflows: Extend seamless, end-to-end workflows across front- and back-office roles.
Agents: Create AI-enhanced experiences that equip and empower agents.
Knowledge: Deploy smarter AI and automation with data, knowledge and AI models.

TTEC Digital has the strategic acumen and advanced platform knowledge you need for a smooth transition from legacy NICE technology to CXone, or to CXone from a different contact center platform.

Explore solutions to augment your chosen CCaaS platform

Regardless of which platform you’ve chosen to deliver CX, there are options from NICE and TTEC Digital to help take customer and agent experiences to the next level:

Enlighten AI

Capture the insights and metrics that lead to more effective decision-making at scale. Insights from Enlighten AI can help you deliver better CX, engage your workforce, automate complex decisions that align with business priorities, and more.

Workforce Management

Put powerful tools at your agents’ fingertips with a complete suite of applications with capabilities like generative AI, forecasting and scheduling, reporting dashboards and more.

LiveVox

Leverage predictive analytics to proactively engage customers across all types of customer engagements with conversational AI.

Nexdia

Uncover valuable insights about customer behavior, intent and effort to eliminate blind spots and areas of friction across your organization.

Bring strategic innovation into your CX and EX

Start modernizing your contact center with solutions from TTEC Digital and NICE today.