Introducing TTEC’s partnership with Qualtrics. TTEC customer experience and contact center expertise joins Qualtrics, the #1 rated Voice of Customer (VoC) platform 2 years running (Gartner 2021).
The digital world demands tailored, seamless, and integrated experiences that are continually enhanced to exceed the expectations of customers and employees. Building and acting upon insights of a VoC program can help you understand where across experiences need to be optimized.
TTEC Digital’s CX strategy and technology services doesn’t just build, assess, and manage your VoC program, we ensure you understand the current state of the customer and employee experience to ensure we are measuring and improving on what matters most.
The power of the Qualtrics platform enables organizations to look at all data, not just survey data, and our data experts at TTEC Digital will highlight what is really going on across the entire experience, to help organizations prioritize what will drive the highest ROI while maximizing customer and/or employee experiences.
Unlock value from technology investments with a team that’s experienced in uncovering the most important insights across the right touchpoints in every journey. This partnership is a powerful force in building VoC programs for contact centers and across channels to help clients create exceptional experiences for their customers, employees, brands, and products.