Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
TTEC Digital + Qualtrics
Continuously improve your brand experience with powerful customer and employee listening and evaluation tools from TTEC Digital and Qualtrics.
The power of partnership
The digital world demands tailored, seamless, and integrated experiences that are continually enhanced to exceed the expectations of customers and employees. TTEC Digital’s customer experience (CX) strategy and technology services works alongside Qualtrics survey software to help organizations collect, analyze, and convert customer and employee insights into action.
Unlock additional value from technology investments with a team that’s experienced in uncovering the right listening touchpoints in every voice of the customer (VoC) and voice of the employee (VoE) journey. Our powerful Qualtrics partnership helps clients create exceptional and scalable experiences for their customers, employees, brands, and products.
Our process, your progress
TTEC Digital and Qualtrics can help you understand key drivers and patterns in customer behavior, giving you the chance to meet and exceed their needs. These are the steps we take to execute VoC and VoE programs and make that change happen:
1. Capture
Collect direct feedback at every touchpoint on every channel.
2. Maximize
Utilize real-time insights to close service and process gaps.
3. Analyze
Understand and surface the sentiments that drive customer decisions.
4. Act
Build experiences your customers want – based on a roadmap they informed.
5. Monitor
Track performance and progress over time against key CX metrics.
Featured resources
Dive deeper into our VoC work with our curated collection of assets, including blogs and strategy guides.
Blog
Voice of the Customer & Voice of the Employee 101
Learn everything you need to know about VoC and VoE programs — the strongest way to see your brand through the eyes of your MVPs.
Strategy Guide
Voice of the Customer Strategy Workbook
This workbook is designed to help you and your organization explore the key preliminary steps that will help chart the course for a successful VoC project.
Blog
Are you listening? How Voice of the Customer levels up CX
VoC. You’ve heard the term, but what does it mean to really listen and use what your customers say to improve their brand experience with you?
Harness the power of TTEC Digital + Qualtrics to reach your goals
Collect powerful customer insights and turn them into transformational results.