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Architecting the AI-powered contact center

Through the TTEC Digital + Salesforce alliance, we are powering the next generation of intelligent, data-driven customer experiences.

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The nexus of strategy, data and AI

Modern customer service is won or lost in the contact center, defined by thousands of split-second, high-stakes decisions made by agents and AI alike. While Salesforce provides the world-class platform to unify customer data, TTEC Digital delivers the operational expertise required to make that infrastructure perform within complex enterprise environments.

Our team architects AI-assisted, agent-led experiences that turn legacy constraints into modern growth drivers. As certified consultants and long-term strategic partners, we focus on the continuous evolution of your Data Cloud foundation and Service Cloud orchestration, using Agentforce to keep your technology in lockstep with your business goals.

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CERTIFIED EXCELLENCE

Engineering-led transformation

TTEC Digital is a member of the Salesforce Forward Deployed Engineering (FDE) Partner Network. This exclusive designation recognizes our mastery of Agentforce and our direct alignment with Salesforce’s internal engineering standards.

Rather than stalling in perpetual discovery, we help companies accelerate the transition from pilot to production to ensure they realize the measurable business outcomes of a fully realized Agentic Enterprise.

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A proven leader in global CX transformation

75+

Salesforce certifications earned to date

100+

Enterprise-scale Salesforce projects completed

5,000+

Employees enabled on the Salesforce platform

2013

Year our Salesforce practice — and tenure as a strategic partner — started

Our core Salesforce capabilities

We optimize your Salesforce investment by designing scalable, contact-center-led programs that turn siloed data into actionable intelligence.

Agentforce & AI orchestration

We deliver high-performance, AI-first experiences by unifying telephony and digital channels with the Agentforce engine natively within Salesforce.

Data Cloud & Service Cloud Voice

Transform your contact center into an intelligent engagement hub with real-time insights and seamless workflows that empower agents in the moment.

Sales & Marketing Cloud

Boost your GTM impact and accelerate pipeline by unifying automated, multi-channel outreach with business intelligence to deliver high-conversion, personalized customer journeys.

Enterprise ecosystem integration

We architect Salesforce to thrive in multi-vendor environments, integrating seamlessly with AWS, Cisco, and ServiceNow to support complex operations.

Industry-specific solutions

From Health Cloud patient management to complex retail workflows, we customize Salesforce to achieve your unique vertical goals.

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Advisory & architecture consulting

Maximize ROI through expert-led planning, process improvement, and technical architecture designed for scale.

Designing better experiences isn’t only about using the latest technology.

True end-to-end customer experience transformation happens at the nexus of strategic design, rich data, and thoughtful technological orchestration. Every TTEC Digital service is designed to help you choose, customize, and apply the Salesforce solutions best suited to achieving your unique goals.

Explore our services
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WFM Adapter for Salesforce

Bridging the gap between AI demand and human agility.

We build proprietary solutions that extend Salesforce for the specific realities of contact center operations. Our Workforce Management (WFM) Adapter seamlessly connects Salesforce-powered operations with your WFM systems to accurately forecast work volume, manage staffing, and optimize employee performance in real time.

Learn more
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Featured Salesforce resources

Explore the latest insights from our in-house experts.

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How TTEC Digital positions clients to win with Agentforce Contact Center
article

How TTEC Digital positions clients to win with Agentforce

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Blue background with an image of an eBook cover with the title "The agentic AI advantage" in the middle.
eBook

The agentic AI advantage: Human-centered CX with Salesforce

The agentic AI advantage: The next era of human-centered service with Salesforce and TTEC Digital

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PenFed Credit Union transforms member services with TTEC Digital
case study

PenFed transforms member services with TTEC Digital

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Where contact center AI is actually headed
Videos

Where contact center AI is actually headed

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As AI collides with legacy contact center technology, TTEC Digital’s latest software release rewrites the enterprise AI playbook
Press release

As AI collides with legacy contact center technology, TTEC Digital’s latest software release rewrites the enterprise AI playbook

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TTEC Digital
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Accelerate your growth with TTEC Digital + Salesforce

Our team of experts is ready to help you dominate the contact center landscape by optimizing Salesforce across your data, AI, and agent experience layers.