Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
TTEC Digital + Salesforce
Deliver CX excellence while maximizing the value of your CRM with Salesforce and TTEC Digital.
The power of partnership
TTEC Digital helps clients unify their marketing, sales, service, commerce, and IT efforts through data-driven optimization powered by Salesforce’s best-in-class customer relationship management (CRM) platform.
Together with clients, our TTEC Digital Salesforce team designs strategies, processes, and implementations utilizing our proven customer experience and contact center expertise to optimize Salesforce via journey mapping, omnichannel orchestration, and real-time integrations. With our robust Salesforce applications and custom-built solutions, clients can integrate data from multiple channels and touchpoints to deliver customer experience (CX) excellence across the customer lifecycle.
Our certified Salesforce consultants bring best practices to every engagement and our full-service, outcome-based support means flexibility and reliability for the long haul. We manage our customers’ investments in Salesforce by staying current through changes in their business with our continuous improvement, training services, and managed support.
Partnership milestones
2013
year Salesforce practice launched
75+
Salesforce certifications earned
100+
Salesforce projects completed
5,000+
employees enabled on the Salesforce platform
Our capability areas
The vast majority of TTEC Digital clients already have Salesforce in their environment. We help optimize that investment by crafting a scalable CX program that incorporates a full suite of Salesforce solutions.
Salesforce Service Cloud
Track, streamline, and predict your customers’ needs and how to meet them with real-time feedback.
Salesforce Sales Cloud
Boost your sales and go-to-market efforts with full business intelligence and actionable insights.
Salesforce Marketing Cloud
Automate and elevate your outreach across email, social, SMS, web, and more to deliver personalized CX.
Salesforce Service Cloud Voice
Scale your contact center into a hub of automated and intelligent real-time customer service.
Salesforce Health Cloud
Comprehensively integrate and manage patient data to make more informed care decisions and improve patient outcomes.
Advisory Consulting for Salesforce
Maximize your CRM with expert-led planning, architecture, and process improvements.
Designing better experiences isn’t only about using the latest technology.
True end-to-end customer experience transformation happens at the nexus of strategic design, rich data, and thoughtful technological orchestration. Every TTEC Digital service is designed to help you choose, customize, and apply the Salesforce solutions best suited to achieving your unique goals.
SOLUTION SPOTLIGHT
WFM Adapter for Salesforce
The Workforce Management (WFM) Adapter from TTEC Digital seamlessly connects your Salesforce-powered contact center operations with your workforce management systems to help you more accurately and efficiently manage employee performance and forecast work volume and staffing.
Accelerate your growth with TTEC Digital & Salesforce
Our team of experts are ready to help you maximize your Salesforce CRM investment to better serve your customers, your employees, and your business.