TTEC Digital + ServiceNow

Optimize and automate back- and mid-office operations for seamless experiences that deliver on your customer service promises.

The power of partnership

Every day at TTEC Digital we help our clients create deeper relationships with their customers by optimizing CX at the point of conversation. But what happens after the conversation? What happens when it’s time to fulfill an order, process a claim, or renew a contract? That’s when mid- and back-office operations kick in. Often these areas deal with siloed processes, poor visibility, and a lack of data to deliver on the promises made at the point of conversation.

TTEC Digital helps clients optimize and automate back- and mid-office operations with ServiceNow, so that they can deliver experiences that live up to their customer service promises. Our deep expertise in contact center technology sets us apart as we streamline processes, make crucial data more visible, and create more consistently positive customer experiences.

Together, we’re closing the loop in creating frictionless end-to-end customer experiences.

What we achieve together

TTEC Digital and ServiceNow bridge the gap between contact center operations and the rest of the organization, helping organizations like yours deliver a seamless customer experience.

Insights into action

Turn insights from your contact center into automated actions across your entire organization.

Consistent customer experiences

Create a reliable customer experience across every department in your organization.

Connected processes and technologies

Break down organizational and technology silos between business units for increased productivity and consistency.

Speed to innovation

Keep pace with the rapid rate of technology innovations within your contact center and surrounding tech ecosystem.

Unlock the power of ServiceNow

Reach out to learn how TTEC Digital can help.