The power of partnership

Every day at TTEC Digital we help our clients create deeper relationships with their customers by optimizing CX at the point of conversation. But what happens after the conversation? What happens when it’s time to fulfill an order, process a claim, or renew a contract? That’s when mid- and back-office operations kick in. Often these areas deal with siloed processes, poor visibility, and a lack of data to deliver on the promises made at the point of conversation.

TTEC Digital helps clients optimize and automate back- and mid-office operations with ServiceNow, so that they can deliver experiences that live up to their customer service promises. Our deep expertise in contact center technology sets us apart as we streamline processes, make crucial data more visible, and create more consistently positive customer experiences.

Together, we’re closing the loop in creating frictionless end-to-end customer experiences.