Arley Havisto

Professional background

I am an organized, punctual, and dynamic leader with over two decades of experience driving results in technology, consulting, project management, and executive operations. With a passion for building high-performing teams and delivering impactful outcomes, I have consistently demonstrated the ability to transform challenges into opportunities. As a PMP and CSM-certified professional, I bring a strategic and structured approach to every initiative I lead. Prior to my current role as Chief of Staff, I served as Director of Technology & Consulting at TTEC Digital’s Microsoft practice, where I successfully expanded consulting teams, fostered innovation, and delivered measurable value to clients. Prior to this, I managed project management teams as PMO Manager, driving operational excellence and aligning organizational goals with business strategies. My career is defined by a commitment to collaboration, continuous improvement, and empowering others to achieve their full potential.

Role at TTEC Digital

As Chief of Staff for TTEC Digital, I partner with the executive team to drive organizational success by aligning strategic initiatives, communications, and ensuring operational excellence. I play a key role in transforming our vision and mission into reality, acting as a bridge between the leadership team and the broader organization.

My responsibilities include orchestrating complex initiatives, streamlining daily operations, and maintaining the organization’s rhythm to ensure sustained progress. I lead special projects, identify areas for improvement, and deliver actionable recommendations that promote efficiency and collaboration across teams. Additionally, I spearhead culture initiatives that reinforce our values, enhance employee engagement, and cultivate an environment of innovation and inclusivity. By fostering clear communication, unity, and a strong organizational culture, I help propel the organization forward toward its strategic goals.

What do you enjoy doing outside of work?

Outside of work, I find immense joy in being a mom to three incredible children, sharing life with my amazing fiancé, and spending quality time with my mother. Together, we embrace a love for travel, seeking out the unique stories and cultures each destination has to offer. As a foodie, I savor the chance to explore new flavors and cuisines on our journeys, always eager to discover something extraordinary. 

I also find it important to be knowledgeable and grounded in life. I begin each morning routine with my gratitude journal and intentions for the day.  I educate myself on the current events and then pick up a book (yes- I like the feel of a physical book in my hands)—I read everything from a mix of biographies of inspirational change-makers, business insights, and fiction. Exercise is my go-to for clearing my mind and staying energized. Equally important to me is the opportunity to mentor others and give back to my community, sharing knowledge and support to help others grow and thrive.

Why do you think CX is important?

I believe CX is more important today than ever as it directly shapes how organizations build trust, differentiate themselves, and remain competitive in a rapidly evolving marketplace. Customers now expect seamless, personalized, and meaningful interactions across every touchpoint, and their loyalty is deeply influenced by the quality of these experiences. In today’s digital age, where contact centers, CRM, AI, and analytics converge at the "point of conversation," CX has become the key to unlocking value. It not only drives revenue growth but also improves efficiency and reduces costs. CX is the bridge between customer expectations and business outcomes, making it an essential focus for organizations that want to thrive in a customer-first world.

Why do you enjoy working in CX?

I believe a customer’s experience can change their whole day—how they interact with their family, friends, and colleagues. A single positive interaction has a ripple effect, influencing not just business success but also personal well-being. In a world that often feels fast-paced and transactional, it is more important than ever that we bring ease, kindness, and positivity into our interactions. Working in CX allows me to help make that difference by designing experiences that not only meet expectations but uplift and inspire, creating lasting impact both inside and outside the workplace.