Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Our People
| As Senior Director of Innovation Architects, Robert Wakefield Carl leads the contact center innovation team at TTEC Digital. His work focuses on the art of the possible with demos, training, and setting up test beds for the latest in communications systems as well as learning about new technologies and helping customers understand the technology they have. He strives to help TTEC Digital clients to better understand how customers can use emerging and innovative technologies like AI, Bots, and Big Data. Robert has been in computers for most of his life and in the cloud communications/contact center arena for the past 20 years. Robert currently resides in California with his wife and four children. |
Thoughts by Robert Wakefield-Carl
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Pushing Past Passwords: How Voice Biometrics are Transforming CX
by Robert Wakefield-Carl
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Building a Voice of the Customer Program: What You Should Know for Your Contact Center
by Kate Kompelien and Robert Wakefield-Carl
