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Services

We bring technology expertise and proven strategy together to help companies build deeper connections with their customers.

Powerful technology + human-centered strategy

Point of conversation TM with Logo

Technology can't deliver meaningful CX on its own. It takes a deep understanding of the customer to infuse every interaction with empathy and insight.

At TTEC Digital we've built our business with this truth at the center.

Whether you’re moving your contact center to the cloud for the first time, optimizing your current customer data and CRM platforms, or exploring the benefits of advanced automation and AI, TTEC Digital pairs specialized technology expertise with proven CX transformation strategies to make sure your customer — and your customer's needs — stay at the forefront.

That's CX optimized at the point of conversation.

Our services

Artificial Intelligence

Our AI solutions power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.

Contact center technology

Build a better contact center with premise and cloud strategies that put the customer experience first.

CX strategy & design

Enhance your customer experience with CX consulting, where tailored strategies deliver scalable business value.

Data & analytics

Understand your customers on a deeper level and then act on those insights to create deep, valuable connections.

Software & digital engineering

Accelerate your time to value with proven solutions custom-built for the leading contact center platforms.

Managed services

Tap into comprehensive support, optimization, and innovation services for effective and scalable contact center management.

Time-tested solutions backed by proven results

700+

cloud and on-premise clients

3.5M+

customer conversations supported every day

40+

years of contact center operations experience

How we deliver services that deliver value

Our client engagement model generates incremental value and achieves tangible outcomes throughout the entire project lifecycle. From initial exploration and project delivery to ongoing optimization, we are dedicated to driving success at every stage and ensuring sustained improvement into the future.

Sandcastle cx resized

For select potential and current clients, we offer the opportunity to go further than a sandbox with SandcastleCX™. Through it, brands can test drive our services commitment-free with a personalized testing environment and dedicated support based on their key use cases.

Cx edge resized

CXEdge, our transformation-focused delivery methodology, equips the TTEC Digital team with everything they need to deliver each client’s desired outcomes. Using proven frameworks, our global team of experts accelerates the pace and value of our delivery.

Surround cx resized

SurroundCX™ Managed Services provide industry-leading support and innovation throughout an organization’s CX operations, helping clients keep up with the rapid pace of innovation, maintain greater visibility across their CX tech stack, and more. 

Learn more about our technology partnerships

Explore the advantages of working with a proven innovator on the leading CX platforms.

Meet our partners