Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Services
We bring technology expertise and proven strategy together to help companies build deeper connections with their customers.
Powerful technology + human-centered strategy
Technology can't deliver meaningful CX on its own. It takes a deep understanding of the customer to infuse every interaction with empathy and insight.
At TTEC Digital we've built our business with this truth at the center.
Whether you’re moving your contact center to the cloud for the first time, optimizing your current customer data and CRM platforms, or exploring the benefits of advanced automation and AI, TTEC Digital pairs specialized technology expertise with proven CX transformation strategies to make sure your customer — and your customer's needs — stay at the forefront.
That's CX optimized at the point of conversation.
Our services
Artificial Intelligence
Our AI solutions power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Contact center technology
Build a better contact center with premise and cloud strategies that put the customer experience first.
Customer relationship management
Unleash the full potential of CRM to manage and maximize every touchpoint in your customer experience lifecycle.
CX strategy & design
Enhance your customer experience with CX consulting, where tailored strategies deliver scalable business value.
Data & analytics
Understand your customers on a deeper level and then act on those insights to create deep, valuable connections.
Managed services
Tap into comprehensive support, optimization, and innovation services for effective and scalable contact center management.
Software & digital engineering
Accelerate your time to value with proven solutions custom-built for the leading contact center platforms.
Time-tested solutions backed by proven results
700+
cloud and on-premise clients
3.5M+
customer conversations supported every day
40+
years of contact center operations experience
How we deliver services that deliver value
Our client engagement model generates incremental value and achieves tangible outcomes throughout the entire project lifecycle. From initial exploration and project delivery to ongoing optimization, we are dedicated to driving success at every stage and ensuring sustained improvement into the future.
For select potential and current clients, we offer the opportunity to go further than a sandbox with SandcastleCX™. Through it, brands can test drive our services commitment-free with a personalized testing environment and dedicated support based on their key use cases.
CXEdge, our transformation-focused delivery methodology, equips the TTEC Digital team with everything they need to deliver each client’s desired outcomes. Using proven frameworks, our global team of experts accelerates the pace and value of our delivery.
SurroundCX™ Managed Services provide industry-leading support and innovation throughout an organization’s CX operations, helping clients keep up with the rapid pace of innovation, maintain greater visibility across their CX tech stack, and more.
Learn more about our technology partnerships
Explore the advantages of working with a proven innovator on the leading CX platforms.