Services
We bring technology expertise and proven strategy together to help companies build deeper connections with their customers.
Powerful technology + human-centered strategy
Technology can't deliver meaningful CX on its own. It takes a deep understanding of the customer to infuse every interaction with empathy and insight.
At TTEC Digital we've built our business with this truth at the center.
Whether you’re moving your contact center to the cloud for the first time, optimizing your current customer data and CRM platforms, or exploring the benefits of advanced automation and AI, TTEC Digital pairs specialized technology expertise with proven CX transformation strategies to make sure your customer — and your customer's needs — stay at the forefront.
That's CX optimized at the point of conversation.
Our services
Time-tested solutions backed by proven results
cloud and on-premise clients
customer conversations supported every day
years of contact center operations experience
How we deliver services that deliver value
Our client engagement model generates incremental value and achieves tangible outcomes throughout the entire project lifecycle. From initial exploration and project delivery to ongoing optimization, we are dedicated to driving success at every stage and ensuring sustained improvement into the future.
For select potential and current clients, we offer the opportunity to go further than a sandbox with SandcastleCX™. Through it, brands can test drive partner technology commitment-free with a personalized testing environment based on their key use cases.
CXEdge, our transformation-focused delivery methodology, equips the TTEC Digital team with everything they need to deliver each client’s desired outcomes. Our global team of experts accelerates the pace and value of our delivery.
SurroundCX™ Managed Services provide industry-leading support and innovation throughout an organization’s CX operations, helping clients keep up with the rapid pace of innovation offered by our partners, maintain a holistic view of uptime across their CX tech stack, and more.
Learn more about our technology partnerships
Explore the advantages of working with a proven innovator on the leading CX platforms.