Integrate Proven AI Use Cases into Your Customer Experience
Along with our technology partners, TTEC Digital has pioneered AI solutions in the contact center for more than a decade. That means we’re ready to help you solve the tough questions – because we’ve solved them before. If AI is on your list, our team of CX experts can help you assess your AI roadmap, design an AI strategy, and deploy the right AI toolset to enhance your contact center’s productivity.
Real-World Opportunities to Enhance CX with AI
Not sure where to begin your AI journey?
Take our AI readiness assessment to clarify your contact center goals and understand where your organization stands in its AI and CX maturity.
Built on Powerful AI Building Blocks
Our AI strategists and implementation experts will deploy the right set of AI tools to enhance outcomes across your contact center operation.
- Large Language Models
- Generative Interface
- Algorithm Tuning and Deployment
- Natural Language Understanding
- Data Augmentation
- Search Service
- Speech-to-Text Models
Informed by Proven AI Strategies
Working side-by-side with your IT team, our CX experts will help identify, prioritize, and design a comprehensive AI roadmap that considers your business goals and maximizes investment value.
- Project-based Consultation
- AI Strategy Retainer
- AI Managed Services
Powered by Award-winning Technology Partnerships
Deep CX expertise and decades of platform knowledge enable us to drive AI innovation on all the major platforms and build cohesive contact center ecosystems.
Featured AI Resources
In this guide you'll learn: common AI terms, contact center AI uses cases, AI risks, AI benefits & what's next for AI in CX.
This report will walk through four powerful data and AI strategies you can use to boost the level of personalization your customers receive.
IVR can be a big pain for customers when it leads to a dead end. AI can help — or it can hurt — it all depends on how you deploy it. Here are some tips.