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Artificial intelligence

Our AI solutions power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.

Integrate proven AI use cases into your customer experience

Along with our technology partners, TTEC Digital has pioneered AI solutions in the contact center for more than a decade. That means we’re ready to help you solve the tough questions – because we’ve solved them before. If AI is on your list, our team of CX experts can help you assess your AI roadmap, design an AI strategy, and deploy the right AI toolset to enhance your contact center’s productivity.

Real-world opportunities to enhance CX with AI

Knowledge management

Empower agents to rely on the knowledge base by asking common questions and receiving synthesized answers built from key data sources.

Virtual agents

Deliver a variety of convenient self-service options to customers through an intuitive conversational chat or voice interface.

AI reporting and analytics

Extract insights from contact center interactions to generate powerful dashboards and prescriptive guidance, without the need for data engineering.

Intelligent routing

Stand-up voice and chat routing processes predict likely customer topics and intended actions and route customers to the right agent for their situation.

Conversation transcription

Leverage AI-trained speech recognition and speech-to-text capabilities to instantly and accurately transcribe omnichannel conversations.

Conversation summarization

Generate accurate, automated conversation summarizations that eliminate time-consuming post-call agent workflows.

Recommendation engine

Deploy machine learning models to improve the customer experience by assisting agents with real-time predictive recommendations.

Not sure where to begin your AI journey?

Take our AI readiness assessment to clarify your contact center goals and understand where your organization stands in its AI and CX maturity.

Take the assessment
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Built on powerful AI building blocks

Our AI strategists and implementation experts will deploy the right set of AI tools to enhance outcomes across your contact center operation.

  • Large language models (LLMs)
  • Generative interface
  • Algorithm tuning and deployment
  • Natural language understanding (NLU)
  • Data augmentation
  • Search service
  • Speech-to-text models 
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Informed by proven AI strategies

Working side-by-side with your IT team, our CX experts will help identify, prioritize, and design a comprehensive AI roadmap that considers your business goals and maximizes investment value.

  • Project-based consultation
  • AI strategy retainer
  • AI managed services 

Powered by award-winning technology partnerships

Deep CX expertise and decades of platform knowledge enable us to drive AI innovation on all the major platforms and build cohesive contact center ecosystems.

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Featured AI resources

Blog 3 people looking at computer

A primer on Artificial Intelligence in the contact center

In this guide you'll learn: common AI terms, contact center AI uses cases, AI risks, AI benefits & what's next for AI in CX.

eBook Retail customer

Customer experience report: The state of data and AI in retail

This report will walk through four powerful data and AI strategies you can use to boost the level of personalization your customers receive. 

Award TTEC takes home gold Stevie Award for thought leadership driven by innovations in AI enhanced customer experience

TTEC named Stevie® Thought Leadership Award winner for AI

Learn more about the Stevie Best Use of Thought Leadership Award and explore TTEC Digital's leading AI thought leadership resources. 

Enhance your customer experience with AI

Contact one of our AI experts to get started.