Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Artificial Intelligence
Our AI solutions power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Integrate Proven AI Use Cases into Your Customer Experience
Along with our technology partners, TTEC Digital has pioneered AI solutions in the contact center for more than a decade. That means we’re ready to help you solve the tough questions – because we’ve solved them before. If AI is on your list, our team of CX experts can help you assess your AI roadmap, design an AI strategy, and deploy the right AI toolset to enhance your contact center’s productivity.
Real-World Opportunities to Enhance CX with AI
Knowledge Management
Empower agents to intuitively search the knowledge base by asking natural language questions and receiving synthesized answers built from key data sources.
Virtual Agents
Deliver a variety of convenient self-service customer capabilities, including routing customers to agents, through a conversational chat or voice interface.
AI Reporting and Analytics
Extract insights from contact center interactions to generate powerful dashboards and prescriptive guidance, without the need for data engineering.
Intelligent Routing
Stand-up voice and chat routing processes designed to predict likely customer topics and intended actions, and then route the customer to the right agent for that situation.
Conversation Transcription
Leverage AI-trained speech recognition and speech-to-text capabilities to instantly and accurately transcribe conversations across channels.
Conversation Summarization
Generate accurate, automated conversation summarizations that eliminate the need for time-consuming post-call agent workflows.
Recommendation Engine
Deploy machine learning models to improve the customer experience by assisting agents with real-time predictive recommendations.
Not sure where to begin your AI journey?
Take our AI readiness assessment to clarify your contact center goals and understand where your organization stands in its AI and CX maturity.
Built on Powerful AI Building Blocks
Our AI strategists and implementation experts will deploy the right set of AI tools to enhance outcomes across your contact center operation.
- Large Language Models
- Generative Interface
- Algorithm Tuning and Deployment
- Natural Language Understanding
- Data Augmentation
- Search Service
- Speech-to-Text Models
Informed by Proven AI Strategies
Working side-by-side with your IT team, our CX experts will help identify, prioritize, and design a comprehensive AI roadmap that considers your business goals and maximizes investment value.
- Project-based Consultation
- AI Strategy Retainer
- AI Managed Services
Powered by Award-winning Technology Partnerships
Deep CX expertise and decades of platform knowledge enable us to drive AI innovation on all the major platforms and build cohesive contact center ecosystems.
Featured AI Resources
Blog
A Primer on Artificial Intelligence in the Contact Center
In this guide you'll learn: common AI terms, contact center AI uses cases, AI risks, AI benefits & what's next for AI in CX.
eBook
Customer Experience Report: The State of Data and AI in Retail
This report will walk through four powerful data and AI strategies you can use to boost the level of personalization your customers receive.
Blog
Get Out of IVR Jail Free — Tips to Ensure AI and IVR Work Together
IVR can be a big pain for customers when it leads to a dead end. AI can help — or it can hurt — it all depends on how you deploy it. Here are some tips.