Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Artificial intelligence
Our AI solutions power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Integrate proven AI use cases into your customer experience
Along with our technology partners, TTEC Digital has pioneered AI solutions in the contact center for more than a decade. That means we’re ready to help you solve the tough questions – because we’ve solved them before. If AI is on your list, our team of CX experts can help you assess your AI roadmap, design an AI strategy, and deploy the right AI toolset to enhance your contact center’s productivity.
Real-world opportunities to enhance CX with AI
Knowledge management
Empower agents to rely on the knowledge base by asking common questions and receiving synthesized answers built from key data sources.
Virtual agents
Deliver a variety of convenient self-service options to customers through an intuitive conversational chat or voice interface.
AI reporting and analytics
Extract insights from contact center interactions to generate powerful dashboards and prescriptive guidance, without the need for data engineering.
Intelligent routing
Stand-up voice and chat routing processes predict likely customer topics and intended actions and route customers to the right agent for their situation.
Conversation transcription
Leverage AI-trained speech recognition and speech-to-text capabilities to instantly and accurately transcribe omnichannel conversations.
Conversation summarization
Generate accurate, automated conversation summarizations that eliminate time-consuming post-call agent workflows.
Recommendation engine
Deploy machine learning models to improve the customer experience by assisting agents with real-time predictive recommendations.
Not sure where to begin your AI journey?
Our AI readiness assessment helps clarify your contact center goals, evaluate your AI and CX maturity, and guide your next steps in your AI journey.
Built on powerful AI building blocks
Our AI strategists and implementation experts will deploy the right set of AI tools to enhance outcomes across your contact center operation.
- Large language models (LLMs)
- Generative interface
- Algorithm tuning and deployment
- Natural language understanding (NLU)
- Data augmentation
- Search service
- Speech-to-text models
Informed by proven AI strategies
Working side-by-side with your IT team, our CX experts will help identify, prioritize, and design a comprehensive AI roadmap that considers your business goals and maximizes investment value.
- Project-based consultation
- AI strategy retainer
- AI managed services
Powered by award-winning technology partnerships
Deep CX expertise and decades of platform knowledge enable us to drive AI innovation on all the major platforms and build cohesive contact center ecosystems.
Featured AI resources
Blog
A primer on Artificial Intelligence in the contact center
In this guide you'll learn: common AI terms, contact center AI uses cases, AI risks, AI benefits & what's next for AI in CX.
Award
TTEC named Stevie® Thought Leadership Award winner for AI
Learn more about the Stevie Best Use of Thought Leadership Award and explore TTEC Digital's leading AI thought leadership resources.
Blog
Better together: AI literacy and data literacy go hand in hand
Data literacy separates okay AI strategies from truly transformational ones. Here's how organizations can emphasize data literacy alongside AI literacy.
Enhance your customer experience with AI
Contact one of our AI experts to get started.