Data and Analytics
Elevate Your Customer Experience with Data Insights
Harnessing the power of your data is critical to differentiate your customer experience. TTEC Digital’s data and analytics solutions gather customer and journey data from across your organization – transforming it into insights that strengthen your connection with customers and introduce valuable efficiencies to your contact center operations.
Our Data and Analytics Capabilities
The Engine Behind the Insights: Humanify.AI
TTEC’s powerful Humanify.AI platform brings together siloed data to create a single source of truth at the individual customer level. This connected data drives critical insights across the customer journey and informs personalized customer engagement strategies.
Data Strategies Designed for Action
Insights without action won’t get you very far. Our unique design methodology, Lean User-Centered Information Design (LUCID), focuses dashboard creation on the user first – delivering meaningful tools and reports agents will want to use.
Business Results You Can Measure
growth in incremental sales
increase in retention rate
Net Promoter Score (NPS) improvement
Three Data & AI Strategies that Deliver Powerful Member-Centric Experiences
The healthcare member experience is full of data. While many healthcare payers have started to use this data to benefit members, high expectations continue to drive new innovation.
Customer Experience Report: The State of Data and AI in Retail
Our latest retail CX report will walk through four powerful data and AI strategies you can use to boost the level of personalization your customers receive across the customer journey.
How a Digital Twin of the Customer Can Inform Stronger CX
Digital Twins have the potential to unlock customer personas and customer data in new and powerful ways. See how you can capitalize on this growing trend.
Transform your business with TTEC Digital analytics
Find out how our customer-centric analytics strategies can help build deeper customer relationships.