Software & digital engineering

Accelerate your time to value with proven solutions custom-built for the leading contact center platforms.

Harness the full power of your technology ecosystem

Built on the legacy expertise of Avtex, Serendebyte, Voicefoundry, Aria, and others, our comprehensive portfolio of IP solutions is designed to help you effortlessly deploy new features and customer experience capabilities into your contact center environment.

Our portfolio

WFM adapters

Reduce operating expenses and drive better experiences by leveraging the power of your existing workforce management systems in the cloud.

Agent desktops

Give your contact center agents the tools they need to provide exceptional customer experience with a unified view of interactions.

Analytics solutions

Transform data into comprehensive reporting to increase contact center data visibility and optimize business performance.

Contact center operations solutions

Maximize your customer experience by providing employees with the tools and insights they need to learn, grow, and support your customers.

AI and ML enhancements

Build efficient agent workflows with Artificial Intelligence- and Machine Learning-enhanced tools that offer self-service flexibility and assist agent engagements.

Unlock the potential of your CX strategy with TTEC Digital's software & digital engineering capabilities

Visit our comprehensive IP solution library to discover how our innovative solutions can drive growth for your business.

Explore the solution library

Solutions for all the leading platforms

Our deep technology partnerships enable the selection of the best technology solutions for your unique business goals. And our library of IP solutions builds on the strengths of each of these best-in-class partnerships to help you deliver operational and experiential excellence.