Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
IP Solutions
Accelerate your time to value with proven solutions custom-built for the leading contact center platforms.
Harness the Full Power of Your Technology Ecosystem
Built on the legacy expertise of Avtex, Serendebyte, Voicefoundry, Aria, and others, our comprehensive portfolio of IP solutions is designed to help you effortlessly deploy new features and customer experience capabilities into your contact center environment.
Our IP Solutions Portfolio
WFM Adapters
Reduce operating expenses and drive better experiences by leveraging the power of your existing workforce management systems in the cloud.
Agent Desktops
Give your contact center agents the tools they need to provide exceptional customer experience with a unified view of interactions.
Analytics Solutions
Transform data into comprehensive reporting to increase contact center data visibility and optimize business performance.
Contact Center Operations Solutions
Maximize your customer experience by providing employees with the tools and insights they need to learn, grow, and support your customers.
AI and ML Enhancements
Build efficient agent workflows with Artificial Intelligence- and Machine Learning-enhanced tools that offer self-service flexibility and assist agent engagements.
Unlock the potential of your CX strategy with TTEC Digital IP solutions
Visit our comprehensive IP solution library to discover how our innovative solutions can drive growth for your business.
Solutions for All the Leading Platforms
Our deep technology partnerships enable the selection of the best technology solutions for your unique business goals. And our library of IP solutions builds on the strengths of each of these best-in-class partnerships to help you deliver operational and experiential excellence.
AWS
Analytics, agent desktops, contact center operations, and AI and ML solutions, including:
- Call Coach for Amazon Connect
- InteractionSync for Amazon Connect
- Operations Management Portal for Amazon Connect
Cisco
Contact center operations and AI and ML solutions, including:
- Humanify® Portal
- CallBack
- Digital Worker Factory
Genesys
WFM adapters, analytics, agent desktops, contact center operations, and AI and ML solutions, including:
- WFM Adapter for Genesys Cloud
- Insights for Genesys Cloud
- Interaction Sync for Genesys Cloud
- OneView
- SmartApps Cloud
WFM adapters, analytics, and AI and ML solutions, including:
- CCAI-P WFM
- Optics for Google CCAI
Microsoft
WFM adapters, agent desktops, and AI and ML solutions, including:
- Digital Contact Center Platform/Customer Service Workspace
- InteractionSync for Genesys Cloud
- InteractionSync for Amazon Connect
- Digital Worker Factory
Featured Innovation Resources
Explore the latest updates on our IP solutions with these resources.
Blog
4 Technology Innovations Shaping the Future of the Contact Center
Expectations continue to shift. To keep up with today's rising consumer and agent demands, we compiled four standout contact center technology trends to follow in 2023 and beyond.
Cast Study
Nationwide Uses WFM Adapter to Maximize Workforce Performance
In the same way Genesys Cloud unlocked future operational agility for Nationwide's contact center, TTEC Digital delivered operational agility to the deployment process.
Blog
7 Agent Enablement Tools to Simplify the Employee Experience
Enabling your agents to work as efficiently as possible has never been more important. Learn how you can improve the experience for your agents and customers alike.
Let our solutions take your business to the next level
Leverage the latest TTEC Digital IP solutions to drive growth and improve efficiency.