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4 Step Contact Center Technology Ecosystem Assessment

Uncover opportunities for increased operational efficiency, revenue growth, and customer retention that are hidden within your contact center operations.

Complete operational insights

TTEC Digital is passionate about optimizing CX at the point of conversation by modernizing contact center ecosystems for today’s digital-first customer while maintaining a human-first approach. Our 4 Step Contact Center Technology Ecosystem Assessment covers all areas of the contact center, from strategy to governance. It is designed to help you determine how you are performing against industry standards and create a clear roadmap for improvement. Here's the famed four-step process:

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1. Envision

We hold workshops to align business, IT, and customer goals and identify opportunities to consolidate processes and tech for better returns on your contact center investment.

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2. Analyze

We survey your current contact center landscape, analyzing existing platforms and technologies to create a clear gap-to-vision assessment that identifies needed changes.

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3. Plan

By understanding where you stand and where you want to go, your dedicated CX consultants then work with you to develop a customized roadmap for success.

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4. Support

Your CX experts will assess your organization's ability to deliver on the roadmap and operate the new vision, while also providing additional guidance on execution.

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Key features

During the assessment, our in-house experts will ensure you have the insights you need to make data-driven decisions that maximize your contact center operations. Here’s what else you’ll get:

  • Two dedicated senior-level CX consultants with expertise in contact center operations and technology
  • Hands-on learning and step-by-step guidance to deliver an elevated level of customer interactions
  • Scopes and timelines tailored to your unique structure and goals

Why TTEC Digital

With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.

Take the first step towards a more effective contact center

Schedule a complimentary 30-minute discovery session to determine how our 4 Step Contact Center Ecosystem Assessment can help you reach your CX goals.