Amazon Chime SDK Implementation
Embed intelligent real-time communication capabilities into your existing applications.
Real-time communication, without the heavy lift
TTEC Digital makes it easy to embed real-time messaging, video, audio, and screen sharing into your existing web or mobile applications with the Amazon Chime SDK. Our tailored implementation approach gives you access to AWS-powered AI and machine learning — without the complexity of a full platform overhaul. Whether you're enhancing team collaboration or elevating customer interactions, we help you unlock advanced communication features quickly and efficiently.
Here’s what you can expect when you partner with TTEC Digital:
Guided implementation
With our award-winning AWS partnership, TTEC Digital ensures seamless implementation, without the headaches or hurdles of DIY.
Customizable solutions
We guarantee your communication solution fits your unique needs while adhering to AWS best practices.
Experienced support
As an Amazon Chime SDK launch partner, we have deep experience successfully integrating the Chime SDK with legacy systems.
AI and ML capabilities
Enhance fidelity and better understand the sentiment of your contact center communications with new AI and ML capabilities.
Key features
- Enhanced collaboration: Easily add collaborative audio calling, video calling, and screen sharing features to your web or mobile applications using resources in your AWS account.
- Automation: Save employee time by automating high-volume, low-value customer interactions with tools like Amazon Lex.
- Machine learning: Use machine learning tools to better understand customer sentiment from customer interactions.
- Artificial intelligence: Record and transcribe conversations in your contact center for meaningful customer insights at scale.
- Wide compatibility: Use with both Amazon Connect and legacy contact center technology.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Let’s create a low-lift, leveled-up customer experience.
Reach out to discover how TTEC Digital can take the guesswork out of your AWS Chime SDK implementation.