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Amazon Chime SDK Implementation

Embed intelligent real-time communication capabilities into your existing applications.
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Unlock seamless real-time communication

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The Amazon Chime SDK is a set of real-time communications components that you can use to quickly add messaging, audio, video, and screen-sharing capabilities to existing web or mobile applications. The experienced team at TTEC Digital helps you capitalize on these capabilities with a quick implementation process that’s tailored to your business and your goals.

All of the benefits, none of the implementation hassle

TTEC Digital’s Amazon Chime Software Development Kit (SDK) Implementation opens doors to industry-leading artificial intelligence (AI) and machine learning (ML) capabilities from AWS without requiring a full platform shift.

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Guided implementation

With our award-winning AWS partnership, TTEC Digital ensures seamless implementation, without the headaches or hurdles of DIY.

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Customizable solutions

We guarantee your communication solution fits your unique needs while adhering to AWS best practices.

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Experienced support

As an Amazon Chime SDK launch partner, we have deep experience successfully integrating the Chime SDK with legacy systems.

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AI and ML capabilities

Enhance fidelity and better understand the sentiment of your contact center communications with new AI and ML capabilities.

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Key features

  • Enhanced collaboration: Easily add collaborative audio calling, video calling, and screen sharing features to your web or mobile applications using resources in your AWS account.
  • Automation: Save employee time by automating high-volume, low-value customer interactions with tools like Amazon Lex.
  • Machine learning: Use machine learning tools to better understand customer sentiment from customer interactions.
  • Artificial intelligence: Record and transcribe conversations in your contact center for meaningful customer insights at scale.
  • Wide compatibility: Use with both Amazon Connect and legacy contact center technology.

Why TTEC Digital

With over 40 years of experience as an industry leader and global partnerships with top technology providers, including AWS, TTEC Digital is uniquely equipped to tackle your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step, while our proven methodology will optimize your contact center operations, enhance customer satisfaction, and drive business success.

Let’s create a low-lift, leveled-up customer experience.

Reach out to discover how TTEC Digital can take the guesswork out of your AWS Chime SDK implementation.