Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
TTEC Digital + AWS
Through our partnership with AWS, TTEC Digital delivers reliable, scalable, and cost-effective cloud-based contact center solutions to drive the ultimate in customer experience.
The power of partnership
TTEC Digital offers deep expertise in the Amazon Web Services (AWS) toolkit, which includes globally recognized AI, automation, machine learning, and data analytics solutions. In fact, as the premier partner of Amazon Connect, the omnichannel cloud contact center solution from AWS, we’re virtually unmatched in our experience designing and deploying AWS solutions to meet today’s toughest CX challenges.
Our unique combination of deep AWS toolkit prowess, broad contact center experience, and extensive CX know-how empowers us to continuously improve and innovate the end-to-end interaction experience — from strategy to maintenance — making TTEC Digital the most trustworthy choice for implementing and supporting your AWS-powered digital transformation.
Partnership milestones
1st
signed Amazon Connect partner
150+
professionals dedicated to our AWS practice
3.5M+
customer conversations supported every day
500+
AWS customer launches
AWARD SPOTLIGHT
AWS-validated distinctions
TTEC Digital has been honored to earn several awards and distinctions through the AWS Partner Network. Our most recent achievements include:
- 2022 AWS Contact Center Partner of the Year, Australia & New Zealand
- 2021 AWS Amazon Connect Partner of the Year, United Kingdom & Ireland
- AWS Advanced Tier Services
- AWS Public Sector Partner
- APN Immersion Days
- AWS Solution Provider Program
- AWS Service Validation in Amazon Connect Delivery
- AWS Marketplace Skilled Consulting Partner
AWS competencies
The AWS Competency Program recognizes AWS solution partners who have a track record for producing powerful customer outcomes across a variety of industries, use cases, and workloads. TTEC Digital's growing list of AWS competencies include:
Public Safety and Disaster Recovery Competency
Conversational AI Services Competency
What we solve together
TTEC Digital offers a full spectrum of solutions and managed services tailored to address the specific needs of each of our clients, including these common ones:
Contact center innovation
Ensure your contact center is utilizing the right technology, tools, and operations to maximize your efforts and more easily adapt to evolving customer and market shifts.
Integrated processes & systems
Break down departmental siloes while designing your organization and operations to connect, communicate, and perform in a continuous improvement cycle.
Data & analytics
Make the most of your data with advanced reporting and analytics tools that inform, optimize, and achieve specific objectives for your customers and your business.
Omnichannel experiences
Deliver an experience that reduces friction and adds value in every interaction across every channel to build value for and loyalty among customers.
Agent enablement solutions
Streamline your contact center agents’ efforts by arming them with tools that save time, amplify productivity, and enable exceptional experiences.
Predictive automation
Create frictionless experiences, regardless of modality, by using what you know about your customers, why they contact you, and how to help them.
Experience effortless growth with TTEC Digital's AWS Managed Services
Let our team elevate the performance, security, and operations of your AWS-powered contact center.
Featured resources
Dive deeper into our AWS practice with our curated collection of case studies, blogs, and strategy guides.
A trusted transformation leader
TTEC Digital and AWS have brought contact center innovation and optimization to top international brands, including:
Ready to become a leader in contact center service?
From ML to AI, TTEC Digital will deploy AWS-powered contact center solutions designed to fit your customers' needs and bolster your brand's success.