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Call Coach for Amazon Connect

Call Coach for Amazon Connect by TTEC Digital empowers contact center supervisors with the tools and information they need to improve agent efficiency and customer service quality.

Improve Quality and Efficiency

Call Coach for Amazon Connect captures both audio and screen recordings from a desktop application or virtual environment, enabling call center supervisors to review customer interactions and uncover agents’ training needs.

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Elevate Service

Review all customer interactions and use the insights to identify gaps and build on opportunities for CX improvement across your contact center.

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Ensure Compliance

Call recordings offer audio and visual proof of all incoming and outgoing communications to protect both your business and your customers.

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Personalize Training

By reviewing individual interactions, supervisors can provide feedback and coaching on specific agent performance metrics.

Case Study AAA of Western and Central

Key Features

Better Insight into Agent Performance: Capture all agent desktop activities during customer interactions, which can be played back by the agent or supervisors.

Fast Time to Value with Minimal IT Resources: Install rapidly with full implementation and hands-on support from TTEC Digital.

Better Customer Experience: Personalize coaching to enable better agent performance and, in turn, a better customer experience.

Call Recording and Review: Ensure accuracy and compliance with call recording that protects both your business and your customers.

Higher ROI: Tap into similar features of many competitors but at a lower price point.

Why TTEC Digital

With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.