Call Coach for Amazon Connect
Improve Quality and Efficiency
Call Coach for Amazon Connect captures both audio and screen recordings from a desktop application or virtual environment, enabling call center supervisors to review customer interactions and uncover agents’ training needs.
Better Insight into Agent Performance: Capture all agent desktop activities during customer interactions, which can be played back by the agent or supervisors.
Fast Time to Value with Minimal IT Resources: Install rapidly with full implementation and hands-on support from TTEC Digital.
Better Customer Experience: Personalize coaching to enable better agent performance and, in turn, a better customer experience.
Call Recording and Review: Ensure accuracy and compliance with call recording that protects both your business and your customers.
Higher ROI: Tap into similar features of many competitors but at a lower price point.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.