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Conversation Intelligence

Learn from customer conversations to inform opportunities for meaningful business transformation.

Amplify the Power of Customer Conversations

Using generative AI to ingest and analyze customer conversations, TTEC Digital’s Conversation Intelligence solution extracts deep customer insights your organization can use to identify, integrate, and enable customer experience improvements.

Data-Driven CX Outcomes

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Identify

  • Operational issues
  • Process issues
  • Product issues
  • Customer problems
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Integrate

  • Solicited feedback
  • Unsolicited feedback
  • Invisible feedback
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Enable

  • Strategic decision making
  • Product enhancements
  • Product innovations
  • Targeted coaching and training

Powerful Results for Our Clients

$300K cost savings*

One client used Conversation Intelligence to identify its app as the top reason customers call in for support, and pinpointed opportunities for app feature enhancements and customer education to reduce these call types in the future.

How Conversation Intelligence Works

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Step 1: Data Onboarding

Our team of data scientists identifies your key customer data sources and facilitates ingestion into the platform of your choice.

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Step 2: Data Applications

Then, we build a set of intuitive dashboards, and our CX consulting team defines a plan for measurable operational improvements.

Three Ways to Get Started

Depending on your organization’s AI readiness and customer support complexity, you can choose from three types of conversation intelligence programs to help you maximize your investment.

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Proof of Concept

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Pilot

Scale future

Managed Innovation Services

Unlock Powerful Insights at the Point of Conversation