Insights for Genesys Cloud
Deliver Actionable Insights to Your Entire Organization
Insights for Genesys Cloud enables contact centers and other departments to optimize business performance by using their business intelligence (BI) and reporting solutions to easily analyze Genesys Cloud data.
Compatible with Modern BI Tools: Bring-your-own-BI approach allows you to access data and leverage all the BI tool’s features.
Simplify Data Management: Streamline synchronization, processing, and storage of Genesys Cloud operations data.
Direct Data Access: Write queries and create reports directly against the database.
Flexible Data Synchronization: Create configurable data synchronization one time or four times per day.
Integrate with Other Apps: Integrate data and reports with other departmental or enterprise applications.
Out-of-the-box Dashboards: Pre-built reports and dashboards provide the ability to create new reports on top of templates.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Tap into more robust reporting from Genesys Cloud
Insights for Genesys Cloud from TTEC Digital offers dynamic and user-friendly data views, empowering you to improve contact center efficiency.