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InteractionSync

InteractionSync by TTEC Digital allows you to unify your CRM with your contact center, empowering your agents to deliver exceptional experiences.
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The power of your contact center meets the insights of your CRM

InteractionSync provides contact center agents with a unified view of interactions and softphone controls within Microsoft Dynamics 365, fueling more efficient and informed customer engagements.

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Enhance interactions

Empower agents to focus less on mundane tasks and more on delivering exceptional service with a 360-degree view of every customer and conversation.

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Improve agent efficiency

Automate routine actions and provide faster navigation that saves time and effort by requiring fewer keystrokes and mouse clicks from your agents.

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Optimize operations

Access more data, onboard agents faster, and enjoy a unified view of customer interactions to deliver a consistent experience across all channels.

Proven value

30

minimum number of seconds saved on every 300-second call taken with InteractionSync

Case Study Nationwide

Key features

Embedded interface within Dynamics 365: Includes embedded controls in Dynamics 365 giving the agent a unified view of the interaction.

Supports Dynamics 365 Customer Service Workspace: Increases agent productivity for core customer service, with the ability to work on multiple sessions at a time in a single workspace experience.

Automatically populates or pre-fills values in Dynamics entities: Features screen pops, which open specific pages in Dynamics automatically, based on information that already exists or is attached to an incoming interaction.

Configuration by queue: Enables an agent to have different screen pop experiences that align to the call’s queue.

Automatically creates Dynamics 365 activities: Logs each customer interaction automatically to track history in Dynamics 365.

Easy installation & upgrades: Rapid installation tools keep the product current without the need to install on a desktop.

Why TTEC Digital

With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.

Accelerate time-to-value with TTEC Digital

TTEC Digital has the expertise to help you accelerate time-to-value with integrations that quickly, easily, and affordably increase your contact center efficiency.