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InteractionSync

InteractionSync

InteractionSync by TTEC Digital allows you to unify your CRM with your contact center, empowering your agents to deliver exceptional experiences.

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The power of your contact center meets the insights of your CRM

InteractionSync provides contact center agents with a unified view of interactions and softphone controls within Microsoft Dynamics 365, fueling more efficient and informed customer engagements.

Proven value

30

minimum number of seconds saved on every 300-second call taken with InteractionSync, based on out-of-the-box configuration.

Key features

Embedded interface within Dynamics 365: Includes embedded controls in Dynamics 365 giving the agent a unified view of the interaction.

Supports Dynamics 365 Customer Service Workspace: Increases agent productivity for core customer service, with the ability to work on multiple sessions at a time in a single workspace experience.

Automatically populates or pre-fills values in Dynamics entities: Features screen pops, which open specific pages in Dynamics automatically, based on information that already exists or is attached to an incoming interaction.

Configuration by queue: Enables an agent to have different screen pop experiences that align to the call’s queue.

Automatically creates Dynamics 365 activities: Logs each customer interaction automatically to track history in Dynamics 365.

Easy installation and upgrades: Rapid installation tools keep the product current without the need to install on a desktop.

Why TTEC Digital

Accelerate time-to-value with TTEC Digital

TTEC Digital has the expertise to help you accelerate time-to-value with integrations that quickly, easily, and affordably increase your contact center efficiency.