Next Generation Analytics for Amazon Connect Contact Lens
Operationalize Customer Data with Best-in-Class Data Hygiene
TTEC Digital’s expertise in Amazon Connect Contact Lens can help you build a strategy that delivers actionable insights to move your business forward. Our Next Generation Analytics for Amazon Connect Contact Lens solution layers in the custom vocabulary, classifications, categories, and reporting your organization needs to maximize contact center analytics outcomes.
Unlock Contact Center Data Expertise
Tap into data engineering, data science, and data visualization resources to build a custom customer data analytics engine that builds a strong foundation for contact center analytics.
Through Next Generation Analytics for Amazon Connect Contact Lens, TTEC Digital’s team of analytics and AWS experts will:
- Set up and configure a custom vocabulary, including product names, acronyms, and common phrases to ensure Contact Lens transcription accuracy.
- Categorize data based on client-specific criteria, which can vary by industry, segment, or business unit.
- Build vertical-specific classification and vocabulary to help users find and analyze the correct conversations to create industry-focused insights.
- Deploy intuitive dashboards for agents and supervisors to monitor customer insights and agent performance.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Zoom in On Contact Lens Success
Ready to maximize the potential of your conversation data from Amazon Connect? With TTEC Digital’s Next Generation Analytics offering, you can get the most out of Contact Lens for Amazon Connect.