Next Generation Analytics for Amazon Connect Contact Lens
Get the most out of your contact center data with TTEC Digital’s categorization, classification, and reporting expertise.
Turn contact center data into business intelligence
TTEC Digital’s Next Generation Analytics for Amazon Connect Contact Lens helps you extract more value from every interaction. We bring together deep expertise in data engineering, science, and visualization to create a powerful analytics engine tailored to your business. From custom vocabularies and classifications to real-time reporting, we help you unlock actionable insights — all built on a strong foundation of clean, connected data.
Here’s how we help you operationalize customer data for better outcomes:
Data engineering
We identify relevant data sources, clean and ingest them into Contact Lens, and provide ongoing technical support to keep your foundation strong.
Data science
Our team designs and deploys custom models aligned with your business objectives, helping you track and improve the metrics that matter most.
Data visualization
We build user-friendly dashboards that surface key insights for both frontline teams and business leaders, making data easier to use and act on.
Key features
Through Next Generation Analytics for Amazon Connect Contact Lens, TTEC Digital’s team of analytics and AWS experts will:
- Set up and configure a custom vocabulary, including product names, acronyms, and common phrases to ensure Contact Lens transcription accuracy.
- Categorize data based on client-specific criteria, which can vary by industry, segment, or business unit.
- Build vertical-specific classification and vocabulary to help users find and analyze the correct conversations to create industry-focused insights.
- Deploy intuitive dashboards for agents and supervisors to monitor customer insights and agent performance.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Zoom in on Contact Lens success
Ready to maximize the potential of your conversation data from Amazon Connect? With TTEC Digital’s Next Generation Analytics offering, you can get the most out of Contact Lens for Amazon Connect.