Next Generation Analytics for Amazon Connect Contact Lens

Get the most out of your contact center data with TTEC Digital’s categorization, classification, and reporting expertise.

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Operationalize Customer Data with Best-in-Class Data Hygiene

TTEC Digital’s expertise in Amazon Connect Contact Lens can help you build a strategy that delivers actionable insights to move your business forward. Our Next Generation Analytics for Amazon Connect Contact Lens solution layers in the custom vocabulary, classifications, categories, and reporting your organization needs to maximize contact center analytics outcomes.

Unlock Contact Center Data Expertise

Tap into data engineering, data science, and data visualization resources to build a custom customer data analytics engine that builds a strong foundation for contact center analytics.

Data Engineering

Our engineers will identify relevant data sources, clean and ingest data into Contact Lens, and provide technical service support along the way.

Data Science

Starting with your business objectives, our data science team will design and deploy custom models to measure key metrics.

Data Visualization

Our team will build intuitive dashboards that address the needs of both front-lines and business users, making insights more accessible in the process.

Key Features

Through Next Generation Analytics for Amazon Connect Contact Lens, TTEC Digital’s team of analytics and AWS experts will:

Set up and configure a custom vocabulary, including product names, acronyms, and common phrases to ensure Contact Lens transcription accuracy.
Categorize data based on client-specific criteria, which can vary by industry, segment, or business unit.
Build vertical-specific classification and vocabulary to help users find and analyze the correct conversations to create industry-focused insights.
Deploy intuitive dashboards for agents and supervisors to monitor customer insights and agent performance.

Why TTEC Digital

With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.

Zoom in On Contact Lens Success

Ready to maximize the potential of your conversation data from Amazon Connect? With TTEC Digital’s Next Generation Analytics offering, you can get the most out of Contact Lens for Amazon Connect.