Contact center power meets CRM strength
OneView improves the agent experience so they can improve the customer experience. With the right tools, resources, and information, OneView empowers agents to deliver rich experiences to your customers.
Embedded interaction controls: All interaction controls are embedded in Salesforce views so you can eliminate windows.
Populates and creates Salesforce objects: Automatically uses data from calls to populate a customer’s account or create a new one.
Integrates with Salesforce process automation: This integration allows you to design Salesforce processes that include Genesys Cloud interactions.
Supports Salesforce digital channels: Salesforce digital channels like chat, cases, and social media can be used with Genesys Voice.
Interaction data for use in Salesforce or Genesys Cloud: Comprehensive data is available to create new reports and dashboards with Genesys Cloud or Salesforce or can even blend with existing ones.
Workflows and automation designed in Salesforce flow: Take advantage of software that Salesforce developers and administrators are already familiar with.
Accelerate time-to-value with TTEC Digital
TTEC Digital has the expertise to help you accelerate time-to-value with integrations that quickly, easily, and affordably increase your contact center efficiency.
Empower your contact center agents with a unified desktop experience
Every time a customer calls your organization they have burning, often time-sensitive questions or problems they need your help with. Are your frontline agents able to field these requests and empowered to respond to customers efficiently and effectively? Let’s talk about how a unified agent desktop experience can help you achieve just that.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.