Optics for Google CCAI Platform
Deliver Data that Matters
Optics for the Google Contact Center AI (CCAI) Platform allows customers to focus on analyzing their data and performance by taking the complexity out of how to sync, process, and store their data.
Bring-Your-Own-BI Approach: Leverage pre-built Looker templates in your own environment.
Put Yourself in Control: Configure how often your data is synced based on your business needs — every 15 minutes, hourly, or daily, it’s up to you.
Break Down Silos: Direct access to your CCAI Platform data in BigQuery offers the ability to integrate this data with other analytics assets.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Ready for optimized data visibility?
Speed up time-to-value, identify trends, and take action with Optics for Google CCAI Platform.