Pointillist Journey Orchestration
Maximize the customer data generated by your business to improve interactions, loyalty, and results.
Turn disconnected data into better journeys
Too often, customer data lives in silos spread across disconnected systems and channels. This fragmentation makes it difficult for agents to deliver personalized experiences and for businesses to act on revenue opportunities. TTEC Digital’s Pointillist Journey Orchestration solution closes those gaps, unifying your customer data to uncover deeper insights and build more responsive journeys.
Backed by decades of Genesys expertise, we use Pointillist’s powerful analytics tools to interpret behaviors across every touchpoint and over time — helping you predict needs, personalize interactions, and drive results.
Here’s what you can do with Pointillist Journey Orchestration from TTEC Digital:
Modernize
Transform your contact center metrics to better understand customer needs and identify growth opportunities.
Visualize
Gain complete, real-time visibility into customer journeys, behaviors, and outcomes across all channels.
Strategize
Empower marketing, sales & service teams with the insights needed to deliver smarter, more self-sufficient experiences.
Key features
With Pointillist Journey Orchestration, TTEC Digital’s team of analytics and Genesys experts will:
- Set up and configure up to two (2) journey types that customers take with your brand. Journey types include acquisition, onboarding, payment, usage, customer service, change, and retention.
- Build a customer segmentation to evaluate your key customer cohorts.
- Provide specific, data-informed recommendations — from shifting channels to improving agent training — for improving, optimizing, or transforming your two journey types for each of the customer segmentations defined.
- Chart a roadmap for scaling the process for all remaining journeys, ensuring a comprehensive and effective approach to journey orchestration.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Get started today
Say “goodbye” to missed opportunities & “hello” to enhanced customer experiences and revenue growth. Experience the true power of your customer data with Pointillist Journey Orchestration by TTEC Digital.