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Pointillist Journey Orchestration

Maximize the customer data generated by your business to improve interactions, loyalty, and results.
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Harness the Power of Integrated Customer Data

In today’s business landscape, customer data is scattered across channels and non-integrated systems — depriving agents of the critical information necessary to serve each customer’s unique journey and hindering revenue opportunities for cross- and up-selling.

Pointillist Journey Orchestration by TTEC Digital is designed to address these gaps and empower your organization to make the most of the customer data generated by your business.

Our suite of analytics tools and decades of Genesys expertise leverages the insights gleaned by Pointillist to create informed predictions and optimized journeys based on your customer behaviors across channels and over time.

Growth Aligned to Your CX

TTEC Digital's Pointillist Journey Orchestration enables your organization to easily:

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Modernize contact center metrics to better understand customer needs and identify growth opportunities.

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Ensure complete, real-time visibility into each of your customer channels, journeys, and outcomes.

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Increase on-demand and self-service marketing, sales, and support insights — fostering a data-empowered culture.

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Key Features

Through Pointillist Journey Orchestration, TTEC Digital’s team of analytics and Genesys experts will:

  • Set up and configure up to two (2) journey types that customers take with your brand. Journey types include acquisition, onboarding, payment, usage, customer service, change, and retention.
  • Build a customer segmentation to evaluate your key customer cohorts.
  • Provide specific, data-informed recommendations — from shifting channels to improving agent training — for improving, optimizing, or transforming your two journey types for each of the customer segmentations defined.
  • Chart a roadmap for scaling the process for all remaining journeys, ensuring a comprehensive and effective approach to journey orchestration.

Why TTEC Digital

With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.

Get started today

Say “goodbye” to missed opportunities & “hello” to enhanced customer experiences and revenue growth. Experience the true power of your customer data with Pointillist Journey Orchestration by TTEC Digital.