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SmartApps Cloud for Financial Services
SmartApps Cloud includes a comprehensive set of cloud-based applications designed to enable financial organizations, like credit unions, to deliver exceptional member experiences with quality, flexibility, ease, and security.
Deliver Exceptional Financial Experiences
Looking to revamp your member experience? Look no further than SmartApps Cloud, a solution created to help you get the most out of your financial services software. Pre-built by TTEC Digital exclusively for use on the Genesys Cloud platform, the software has a unique, highly configurable design to maximize organizational flexibility and agility.
Enhance Experiences
Enable members to seamlessly interact with your organization — however and whenever they want.
Increase Efficiencies
Applications are fully integrated into your banking core for streamlined and unified operations.
Improve Upsell Opportunities
Offer members information about products they don’t take advantage of to increase number of products per member.
Prevent Fraud
Detect and mitigate fraud and security risks with machine learning algorithms, agent alerts, and management reporting tools.
Enable Self-Service
On-demand banking allows members to interact with you 24/7, while easily escalating for assistance when needed.
Outperform Competitors
Stay ahead of the competition by leveraging the cloud to easily scale operations and adapt to changing member needs.
Key Features
Configure Over Cloud: User-friendly interface offers a comprehensive range of configuration settings for key components.
Genesys Cloud CX™ Integrations: Built on Genesys Cloud, all applications are fully unified and seamlessly integrated with each other to provide consistent member and employee experiences.
Ongoing R&D: Pre-designed, developed, and tested with input from hundreds of financial services organizations and R&D initiatives to keep SmartApps Cloud at the leading edge of innovation.
Featured Resources
Blog
Uncover the Return on Investment of a Financial Services Cloud Migration
In financial services, rising customer interest in omnichannel banking is making cloud-based strategies a necessity for growth. And yet ROI concerns persist. Let's weigh the costs and benefits together.
Blog
4 Challenges Preventing Stellar Customer Experiences in Financial Services
Contact centers that struggle to keep up with their customer rapidly changing expectations run the risk of losing out to the competition. Here are four common challenges facing customer experiences in finserv.
Article
The Cloud Can Help Make Bank CX Dreams a Reality
A cloud migration is a big deal. Any organization considering one has a lot to contend with, including determining budget and scope, getting past hesitations, and more. So, what can you do to approach your cloud evolution with gusto?
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Ready to Learn More?
Contact our CX experts to learn more about SmartApps Cloud for Financial Services.
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