Voicemail for Amazon Connect
Make sure every customer's voice is heard with enhanced message handling.
Uninterrupted customer connectivity
Providing exceptional customer experience depends on effective communication.
TTEC Digital’s Voicemail for Amazon Connect provides a one-stop-shop voicemail solution for cloud-based call centers built on Amazon Connect. Customers can now call into a contact center, leave a voicemail and the message recording and transcript are immediately delivered to an agent. With this tool, businesses gain control over message intake, management, and call handling — all within a single, easy-to-use web interface.
Ensure constant accessibility for customers while capturing crucial messages, even during non-business hours or when staff is engaged, with with Voicemail for Amazon Connect.
Boost customer satisfaction
Eliminate customer wait times, even during peak hours, for reduced friction and attrition and increased brand satisfaction.
Optimize employees’ time
Agents choose their preferred mode of message intake, whether reading the transcript or listening to the recording.
Minimize disruption
We offer rapid deployment with no development hassle and minimal IT support for a smooth transition for both your customers and employees.
Improve customer communication
The added communication channel offers customers a layer of flexibility within their support experience with your brand.
Key features
- Access voicemail recordings through an intuitive web app or a customized agent desktop
- Create custom greetings using AWS Polly for a personalized touch
- Access both audio and transcribed text files of customer messages
- Receive and manage message notifications via Amazon Connect tasks or email
- Easily delete, forward or initiate callbacks from within an email message
- Deploy rapidly with dedicated TTEC Digital support
- Leverage AWS services — including Kinesis Video Streaming, Transcribe, Lambda, DynamoDB, SES, and CloudFront — to record, transcribe, and deliver messages
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Ready to deliver a better customer experience at a lower cost?
See how Voicemail for Amazon Connect can help.