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Voicemail for Amazon Connect

Make sure every customer's voice is heard with enhanced message handling.
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Transforming messages, elevating connections

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Providing exceptional customer experience depends on effective communication. TTEC Digital’s Voicemail for Amazon Connect provides a one-stop-shop voicemail solution for cloud-based call centers built on Amazon Connect. Customers can now call into a contact center, leave a voicemail and the message recording and transcript are immediately delivered to an agent. With this tool, businesses gain control over message intake, management, and call handling — all within a single, easy-to-use web interface.

Uninterrupted customer connectivity

With Voicemail for Amazon Connect you can ensure constant accessibility for customers while capturing crucial messages, even during non-business hours or when staff is engaged.

Increase customer satisfaction

Eliminate customer wait times, even during peak hours, for reduced friction and attrition and increased brand satisfaction.

Optimize employees’ time

Agents choose their preferred mode of message intake, whether reading the transcript or listening to the recording.

Minimize disruption

We offer rapid deployment with no development hassle and minimal IT support for a smooth transition for both your customers and employees.

Improve customer communication

The added communication channel offers customers a layer of flexibility within their support experience with your brand.

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Key features

  • Access voicemail recordings through an intuitive web app or a customized agent desktop
  • Create custom greetings using AWS Polly for a personalized touch
  • Access both audio and transcribed text files of customer messages
  • Receive and manage message notifications via Amazon Connect tasks or email
  • Easily delete, forward or initiate callbacks from within an email message
  • Deploy rapidly with dedicated TTEC Digital support
  • Leverage AWS services — including Kinesis Video Streaming, Transcribe, Lambda, DynamoDB, SES, and CloudFront — to record, transcribe, and deliver messages
     

Why TTEC Digital

With over 40 years of experience as an industry leader and global partnerships with top technology providers, including AWS, TTEC Digital is uniquely equipped to tackle your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step, while our proven methodology will optimize your contact center operations, enhance customer satisfaction, and drive business success.

Ready to deliver a better customer experience at a lower cost?

See how Voicemail for Amazon Connect can help.