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Stay informed about on the latest news and updates from TTEC Digital.
News article
AI needs a customer strategy, not just a use case
In this CMSWire article, TTEC Digital's Tom Lewis shares what's changed and what hasn't for customer experience in the era of AI.
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Latest News
News article
Tom Lewis
Calculating the ROI of AI in CX
News article
Aaron Schroeder
Why agentic AI systems are the next big shift in CX
Press release
TTEC Digital
TTEC Expands Strategic Partnership with Zendesk
News article
Tom Lewis
Customer Journey Orchestration: Cure for the Dory Effect
Press release
TTEC Digital
TTEC Digital named Google Cloud Preferred Agentspace Implementation Partner
News article
Maha Meikum Perumal
Is agentic AI ready to take over the contact centre?