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How to enhance the financial services customer experience with generative AI

As new Generative AI technologies, like Large Language Models (LLMs), continue to mature rapidly, their ability to support customer and member experiences in financial services is maturing as well. Powerful use cases such as virtual agents, knowledge assist, enhanced automation in self-service, and others, offer more than just potential now – they’ve become proven, reliable tactics in a financial services organization’s growth and cost-optimization strategies.

In this whitepaper we’ll explore how Genesys Cloud offers a valuable set of foundational generative AI models and tools to drive efficient and effective AI adoption.