Is your CX ready for the cloud?

If your business relies on critical on-premises applications for your contact center, any major disruption can have a negative impact on both your employees and your customers. For this reason, you may have some reservations about making the move to the cloud. However, for businesses who are ready to embrace it, the cloud can bring extraordinary potential by helping you run more efficiently and more effectively.

As cloud technologies continue to grow in power, stability, and popularity, the benefits of moving to the cloud far outweigh the potential business disruptions that change can bring. But with all this opportunity, some businesses misunderstand the intricacies of a cloud migration, quickly discovering that moving to the cloud means more than updating your license or transferring data.

In reality, moving toward a cloud-based environment requires a thoughtful, holistic approach and strategy – one that ensures that the customer experience is not disrupted. To achieve maximum benefit and ROI, it’s important to consider all aspects of your journey to the cloud. Is your business ready for adoption? Do you need strategic consulting? Are there specific technologies that are best suited for your needs?

Here are some areas to consider before making the leap to the cloud:

Assess your readiness

Your journey to the cloud begins by considering critical factors that help you determine whether your business is truly ready for adoption. When assessing your readiness, consider your budget, timeline, current technology ecosystem, and security needs. Gaining a clear picture of your current state and setting clear goals for the future helps you better plan for the transition.

Working with an outside team to complete this process can provide you with the objective advice you need to conduct a detailed assessment of your cloud readiness. It can be difficult to take an honest look at where your business may need extra support during a cloud transition. An external partner can come in with fresh eyes and a strategic approach to give you a clear understanding of what needs to be accomplished before you are ready for a full migration.

Take a phased approach

Some organizations will discover they do not have the technical or financial wherewithal to make a complete leap to the cloud. Planning your journey in manageable phases is a far more realistic approach and will ensure there’s less disruption to your customer and employee experience. Taking a phased approach means considering the transition from a holistic perspective that outlines all major components impacted by migration.

Identify your cloud adoption goals, then create a plan of action to achieve them. Be sure to center your plan around the staff, technology, and data groups that will need to be supported during your migration.

Consider cloud managed services

Your cloud journey doesn’t end on your go-live date. As cloud technologies evolve and your business grows and scales, so will the needs of your cloud strategy and support. Mapping a go-forward plan for how to stay up-to date and agile will guarantee that your organization continues to provide efficiencies for your employees and exceptional CX to your customers.

A cloud managed services partner can help you overcome hurdles and ensure you are always operating on the latest versions of technology. A cloud managed services partner can also provide you with support and problem-solving capabilities whenever your current solution requires some extra assistance.