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AI + CX: Understanding your organizational maturity

Banner promoting the next Experience Exchange LinkedIn Live from TTEC Digital. There are headshots of the guest speakers: Tom Martin, CEO of Glance, and Tom Lewis, SVP at TTEC Digital.

It's the promise we hear repeatedly: AI will change the customer service industry, transform organizations, and exponentially improve the customer experience (CX). With such a compelling narrative, it can easily feel like you're lagging in adopting AI tools. Leaders are caught between the visionary possibilities of the future and the realities of the present. Forward-thinking organizations must also evaluate the delicate balance between AI and human agents in customer interactions.

In the next installment of our Experience Exchange series on Thursday, July 25, Tom Martin, CEO of Glance, will join Tom Lewis, SVP of Consulting at TTEC Digital, to discuss:

  • The reality of AI adoption in CX: Find out why you’re probably not as behind as you think and how to determine which AI use cases to prioritize.
  • The continued importance of humans: Understand why human touch remains essential in successful customer engagement and how the role of agents is evolving with the rise of AI.
  • How to navigate the AI landscape: Learn how to accurately assess your organization’s AI maturity and determine your customers’ comfort level when interacting with AI tools.

Don’t miss this opportunity to gain clarity and direction on your AI journey.

When: 9:30 a.m. PT/11:30 a.m. CT on Thursday, July 25, 2024
Where: LinkedIn Live

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