Infobots: The future of contact center self service

Designed to provide instant and accurate information to customers, infobots offer a seamless and personalized self-service experience. From significantly reducing customer wait times to automating routine inquiries so agents can focus on complex customer issues, these AI-powered virtual assistants are leading to faster resolutions and happier customers.

TTEC Digital's Caleb Johnson and Nathan Galloway explore the incredible potential of infobots to reshape the contact center landscape — and share how you can harness this potential to drive your business forward.

Join us as we delve into the next-generation self-service technology that is revolutionizing customer interactions.