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CCAI unlocked: Infobots and the future of contact center self service

An infobot or virtual agent or intelligent virtual assistant (it goes by many names) is a conversational AI agent that can answer customer questions and provide helpful information. They are powered by natural language processing (NLP) and machine learning in order to respond to queries in a natural, human-like way. As AI becomes a must-have customer experience tool, infobots are becoming increasingly popular as a way to improve customer satisfaction and reduce the workload on their overburdened human counterparts.

In this webinar, we discuss the benefits of infobots in customer service and explore how Google Cloud’s Contact Center Artificial Intelligence (CCAI) makes it easy to build and deploy your own infobot.

Together, we'll cover:

  • What is an infobot?
  • The benefits of infobots for contact centers
  • How infobots work with Google Cloud's CCAI platform
  • A demo of an infobot in action

Don't miss this opportunity to explore the cutting-edge technology that can transform your contact center operations. Fill out the form below to view the webinar.